Karen Yi

• Monitored table games operations, ensuring compliance with gaming regulations and company policies.
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• Resolved customer inquiries, promoting a positive gaming experience and enhancing player
• Observed gameplay for fairness and integrity, reporting discrepancies to management promptly.
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• Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
• Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
• Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
• Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
• Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
• Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
• Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
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• Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
• Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
• Monitored chips purchases, table inventories, and player win ratios.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained, supervised and evaluated workers.
• Observed players for signs of cheating, notifying security staff of discovered evidence.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Answered patron queries about machine functions, table parameters and other gambling floor items.
• Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
• Enforced safety rules and removed safety hazards while monitoring gaming floors.
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• Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
• Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
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• Handled currency conversions into correct combinations of bills and coins to serve casino patron
• Performed paperwork required for monetary transactions.

• Dealt cards for various table games while ensuring compliance with gaming regulations.
• Monitored player activities to maintain game integrity and promote responsible gaming practices.
• Provided exceptional customer service, fostering a welcoming environment for players.
• Provided exceptional customer service, enhancing guest experiences at gaming tables.
• Managed transactions accurately, maintaining integrity of cash handling processes.
• Dealt multiple table games, ensuring adherence to rules and regulations.
• Trained new dealers on game rules, procedures, and customer engagement techniques.
• Monitored gameplay for compliance with casino policies, addressing issues proactively.
• Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
• Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
• Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
• Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
• Aided in risk management efforts by keeping accurate records of substantial buy-ins, wins, and losses during gameplay.
• Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.
• Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Enforced game rules to maintain fair paly and avoid disputes.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Answered players questions and resolved disputes to provide excellent customer service.
• Learned and followed company procedures to maintain consistency and standards.
• Controlled equipment such as roulette wheels to run games.
• Worked with dealer team to run larger games such as craps and baccarat.
• Prepared players to join games by explaining rules and exchanging money for chips.
• Inspected table games and equipment to confirm proper function.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Kept gaming areas clean and organized to maintain safe and secure environment.

Dealt various table games and poker

Dealt various table games and poker