Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Ashli Poole

Duenweg,MO

Summary

Table Games Floor Supervisor with extensive experience at Downstream Casino And Resort, driving revenue growth through strategic promotions and superior guest engagement. Expertise in game regulations and conflict resolution, creating a positive atmosphere while guiding teams towards operational success and ongoing enhancement.

Overview

17
17
years of professional experience

Work History

Table Games Floor Supervisor

Downstream Casino And Resort
12.2020 - Current
  • Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.

Table Games Dealer

Downstream Casino And Resort
06.2012 - 09.2019
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Bartender

Downstream Casino And Resort
02.2011 - 06.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Cocktail Server

Downstream Casino And Resort
07.2008 - 06.2012
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Education

High School Diploma -

Carthage High School
Carthage, MO

Skills

  • Reliability
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Training employees
  • Recordkeeping skills
  • Task prioritization
  • Self motivation
  • Conflict resolution
  • Computer literacy
  • Continuous improvement

Timeline

Table Games Floor Supervisor

Downstream Casino And Resort
12.2020 - Current

Table Games Dealer

Downstream Casino And Resort
06.2012 - 09.2019

Bartender

Downstream Casino And Resort
02.2011 - 06.2012

Cocktail Server

Downstream Casino And Resort
07.2008 - 06.2012

High School Diploma -

Carthage High School

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