Jacob Cook
Paoli,IN
Summary
Dynamic professional with extensive experience in table game operations at French Lick Resort and Casino. Proven track record in staff training and customer service excellence, enhancing guest experiences and promoting responsible gaming. Skilled in negotiation and relationship building, driving player engagement and retention through strategic initiatives.
Experienced with overseeing gaming floor operations and maintaining regulatory compliance. Utilizes strong leadership to manage team dynamics and ensure integrity. Track record of resolving conflicts and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Table Games Floor Supervisor
French Lick Resort and Casino
03.2022 - Current
- Supervised table game operations, ensuring compliance with gaming regulations and internal policies.
- Trained and mentored new dealers on game rules, procedures, and customer service standards.
- Monitored game performance to enhance guest experience and address player concerns promptly.
- Coordinated daily shift schedules for table games staff to optimize coverage and efficiency.
- Collaborated with management to develop strategies for increasing player engagement and retention.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Public Adjuster
Noble Public Adjusting Group
03.2018 - 12.2019
- Evaluated insurance claims to ensure fair settlements for policyholders.
- Negotiated with insurance companies to achieve optimal outcomes for clients.
- Conducted comprehensive assessments of property damage to determine claim value.
- Prepared detailed reports and documentation to support claims processing.
Group Sales Manager
Paoli Peaks
10.2017 - 03.2018
- Led sales team to exceed revenue targets through strategic planning and effective communication.
- Established strong relationships with key clients, resulting in increased loyalty and repeat business.
- Increased group sales revenue by implementing strategic marketing initiatives and leading a high-performing sales team.
Education
Bachelor of Science - Music Worship
Cincinnati Christian University
Cincinnati, OHSkills
- Table game operations
- Gaming regulations compliance
- Staff training and mentoring
- Customer service excellence
- Relationship building
- Conflict resolution skills
- Negotiation skills
- Strategic marketing initiatives
- Guest experience optimization
- Exceptional leadership
- Team management
Accomplishments
- Won Regional Broadway award for Best Musical with Hayswood Theatre
Timeline
Table Games Floor Supervisor
French Lick Resort and Casino
03.2022 - Current
Public Adjuster
Noble Public Adjusting Group
03.2018 - 12.2019
Group Sales Manager
Paoli Peaks
10.2017 - 03.2018
Bachelor of Science - Music Worship
Cincinnati Christian University