James Wagner
Evansville,IN
Summary
Successful at managing table accuracy, security and level of service for guests. Skilled at coaching employees, leading teams and managing operations with an analytical and customer service-driven approach. Talented professional with extensive background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation, and submitting timely reports to maintain operational transparency. Devise optimal schedules and assignments to cover all expected demands.
Overview
9
9
years of professional experience
Work History
Table Games Floor Supervisor
Harrah's Cherokee Casino Resort
Cherokee, NC
07.2015 - 11.2024
- Kept all games in compliance with casino and gaming standards.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Coached employees on procedures, compliance requirements and performance strategies.
- Identified areas of improvement within the table games department and implemented corrective measures accordingly.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Provided training for new dealers on game rules and regulations.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Education
High School Diploma -
Antioch High School
Antioch, IL07-1986
Skills
- Table game operation
- Policy enforcement
- Exceptional leadership
- Team management
- Budgeting expertise
- Guest relations
- Game rules
- Casino regulations
- Table game operations
References
References available upon request.
Timeline
Table Games Floor Supervisor
Harrah's Cherokee Casino Resort
07.2015 - 11.2024
High School Diploma -
Antioch High School
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