Yolanda Abubo
Alpine,CA
Summary
Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Table Games Floor Supervisor
Sycuan Casino Resort
Alpine
04.2024 - Current
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Observed tables closely to spot errors and irregularities.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Kept all games in compliance with casino and gaming standards.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
Table Games Dealer
Sycuan Casino Resort
Alpine
10.1995 - 02.2022
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
Skills
- Guest relations
- Table game operation
- Policy enforcement
- Game rules
- Casino regulations
- VIP services
- Player development
- Recordkeeping skills
- Gaming regulations
- Table game operations
- Leading employees
- Greeting guests
- Training employees
- Resolving complaints
Timeline
Table Games Floor Supervisor
Sycuan Casino Resort
04.2024 - Current
Table Games Dealer
Sycuan Casino Resort
10.1995 - 02.2022