Desiree Ndow
Grover,NC
Summary
Dynamic Table Games Floor Supervisor specializing in team collaboration, game management, and compliance oversight. Demonstrated expertise in elevating guest experiences and mentoring staff, driving operational excellence in high-energy gaming environments.
Overview
27
27
years of professional experience
Work History
Table Games Floor Supervisor
Two Kings Casino
Kings Mountain, North Carolina
09.2024 - Current
- Trained and mentored dealers on game procedures and customer service standards.
- Resolved guest complaints and disputes to foster a positive gaming environment.
- Conducted regular inspections of gaming equipment to ensure proper functionality.
- Managed operations of casino table games in assigned pits, adhering to state regulations and company policies.
Table Games Assistant Shift Manager
Caesars Entertainment
Danville, VA
02.2023 - 09.2024
- Coordinated shift schedules to maintain optimal staffing levels on the gaming floor.
- Monitored table game performance, identifying opportunities for process improvements.
- Facilitated communication between dealers, management, and security for efficient operations.
- Conducted shift meetings and provided feedback on performance standards.
- Monitored all gaming activities at assigned tables including game rules enforcement, security protocols, jackpot payouts and more.
- Organized training sessions for staff members on proper game dealing techniques.
- Developed employee schedules based on business needs.
- Participated in monthly audits conducted by Gaming Commission representatives.
Table Games Floor Supervisor
Bally's Atlantic City
Atlantic City, New Jersey
01.2022 - 02.2023
- Supervised daily operations of table games to ensure compliance with regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Resolved guest complaints and disputes to maintain a positive gaming environment.
Shift Manager/Trainer
Evolution Gaming
Atlantic City, New Jersey
07.2021 - 03.2022
- Coordinated shift schedules to optimize staffing and coverage needs.
- Conducted regular performance evaluations to mentor team members' development.
- Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
- Trained new dealers on game rules and operational procedures.
Table Games Floor Supervisor
Resorts Casino
Atlantic City, New Jersey
01.2017 - 03.2022
- Supervised daily operations of table games to ensure compliance with regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Resolved guest complaints and disputes to maintain a positive gaming environment.
- Monitored game integrity by observing gameplay and addressing irregularities promptly.
Poker Dealer/ Poker Clerk
Borgata Casino & Hotel
Atlantic City, New Jersey
07.2013 - 05.2017
- Dealt cards efficiently to maintain game flow and player engagement.
- Collaborated with team members to create a positive gaming environment.
- Provided exceptional customer service to enhance guest experiences at the casino.
Dual Rate Table Games Dealer
Tropicana Casino And Resort
Atlantic City, New Jersey
08.1998 - 06.2007
- Dealt various table games while ensuring compliance with gaming regulations.
- Managed player interactions to maintain a positive gaming atmosphere.
- Monitored gameplay for fairness and adherence to house rules.
- Conducted cash transactions and managed chip inventory accurately.
- Collaborated with floor supervisors to resolve player disputes effectively.
Education
Craps
Cleveland County College
Shelby, NC11-2025
Blackjack, Roulette, Baccarat
Professional Dealers School
Pleasantville, NJ08-1998
Skills
- Client support
- Team collaboration
- Staff development
- Scheduling expertise
- Dispute resolution
- Game management
- Compliance oversight
- Exceptional leadership
Timeline
Table Games Floor Supervisor
Two Kings Casino
09.2024 - Current
Table Games Assistant Shift Manager
Caesars Entertainment
02.2023 - 09.2024
Table Games Floor Supervisor
Bally's Atlantic City
01.2022 - 02.2023
Shift Manager/Trainer
Evolution Gaming
07.2021 - 03.2022
Table Games Floor Supervisor
Resorts Casino
01.2017 - 03.2022
Poker Dealer/ Poker Clerk
Borgata Casino & Hotel
07.2013 - 05.2017
Dual Rate Table Games Dealer
Tropicana Casino And Resort
08.1998 - 06.2007
Craps
Cleveland County College
Blackjack, Roulette, Baccarat
Professional Dealers School