Ryan Perkins
Chalmette,LA
Summary
Experienced insurance professional with 3-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
12
12
years of professional experience
Work History
Table Games Floor Supervisor
Treasure Chest Casino
Kenner, LA
04.2024 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Insurance Agent
Direct General Insurance
New Orleans, LA
09.2023 - 12.2023
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Insurance Inspector
National Risk Experts
New Orleans, LA
02.2023 - 06.2023
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Input claim information and payments into company database.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Table Games Dealer
Caesars Entertainment
New Orleans, LA
09.2012 - 01.2023
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
Insurance Inspector
Vanguard Inspections
Orlando, FL
04.2020 - 02.2021
- Input claim information and payments into company database.
- Generated detailed reports outlining inspection and testing results.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
Associate of Applied Science - Natural Sciences
Nunez Community College
Chalmette, LA05-2025
High School Diploma -
L.E. Rabouin Career Magnet
New Orleans, LA05.2010
Associate of Science -
Delgado Community College
New Orleans, LASkills
- Computer Skills
- Team Leadership
- Public Speaking
- Team Training
- Calm Under Pressure
- Fraudulent Claims Investigation
- Verbal and Written Communication
- Claims Evaluation
- Claims Processing
- Active Listening
- Decision Making
- Critical Thinking
- Conflict Resolution
- Relationship Building
- Client Interviewing
- Claim Form Analysis
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Week for outstanding performance and team contributions.
- Made the Deans List for the Spring, Summer, and Fall semesters for 2024
Timeline
Table Games Floor Supervisor
Treasure Chest Casino
04.2024 - Current
Insurance Agent
Direct General Insurance
09.2023 - 12.2023
Insurance Inspector
National Risk Experts
02.2023 - 06.2023
Insurance Inspector
Vanguard Inspections
04.2020 - 02.2021
Table Games Dealer
Caesars Entertainment
09.2012 - 01.2023
High School Diploma -
L.E. Rabouin Career Magnet
Associate of Science -
Delgado Community College
Associate of Applied Science - Natural Sciences
Nunez Community College
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