Steven Gillespie

• Ensured compliance with all applicable gaming regulations and laws.
• Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
• Provided training for new dealers on game rules and regulations.
• Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
• Maintained positive relationships with players, providing exceptional customer service when needed.
• Responded quickly to any cheating attempts, taking appropriate action as necessary.
• Performed regular inspections of equipment used in table games to ensure safety standards were met.

• Coached employees on procedures, compliance requirements and performance strategies.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
• Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
• Notified security department of identified or suspected illegal play activities and player behaviors.
• Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
• Assisted in the installation of new machinery and equipment.
• Installed new systems, replacement parts and components to maintain proper operation.

• Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
• Established and maintained banks and table limits for each game.
• Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
• Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
• Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.

• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Maintained enjoyable environment by entertaining and engaging players at tables.
• Performed functional game duties quickly by efficiently handling money and chips.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Installed new systems, replacement parts and components to maintain proper operation.
• Scheduled preventive maintenance programs to keep equipment in good working condition.

• Overseen Black Jack, Craps, Mini Baccarat, Roulette, Three Card Poker and Mississippi Stud.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught Dealers employees how to meet operational goals with proactive strategies.
• Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Gow

• Managed 78 tables on Swing Shift including Back Jack, Craps, 3 types of Baccarat, Roulette, Mississippi Stud, Three Card Poker, Let It Ride, Ultimate Texas Hold'em, Crazy Four Poker and PGowGow Poker.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Improved administrative and procedural process to maximize accuracy and efficiency.
• Led employee performance evaluations with constructive feedback and rewarded top Floor Supervisors and Dealers performers to attract and retain top-quality personnel.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Assisted in the installation of new machinery and equipment.
• Repaired or replaced faulty wiring, switches, relays, and other electrical components.
• Installed new systems, replacement parts and components to maintain proper operation.
• Scheduled preventive maintenance programs to keep equipment in good working condition.

• Dealt various casino games to include Black Jack, Pitch Black Jack, Craps, Roulette, Three Card Poker, 2 types of Baccarat and Let It Ride.
• Maintained enjoyable environment by entertaining and engaging players at tables.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.
• Provided gambling chips and coin money in exchange for legal currency for players to join in games.
• Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
• Performed functional game duties quickly by efficiently handling money and chips.

• Dealt various casino games to include Black Jack, Pitch Black Jack, Craps, Roulette, Three Card Poker, 2 types of Baccarat and Let It Ride.
• Maintained enjoyable environment by entertaining and engaging players at tables.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.
• Provided gambling chips and coin money in exchange for legal currency for players to join in games.
• Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Performed functional game duties quickly by efficiently handling money and chips.

• Overseen Black Jack, Pitch Black Jack, Craps, Roulette, Three Card Poker and Mississippi Stud.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Taught Dealers employees how to meet operational goals with proactive strategies.
• Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.

• Managed 35 tables on Swing Shift including Back Jack, Pitch Black Jack, Craps, Roulette, Let It Ride.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Improved administrative and procedural process to maximize accuracy and efficiency.
• Led employee performance evaluations with constructive feedback and rewarded top Floor Supervisors and Dealers performers to attract and retain top-quality personnel.

• Managed 50 tables on Swing and Graves shift including Back Jack, Pitch Black Jack, Craps, Roulette, Caribbean Stud, Let It Ride.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Improved administrative and procedural process to maximize accuracy and efficiency.
• Led employee performance evaluations with constructive feedback and rewarded top Floor Supervisors and Dealers performers to attract and retain top-quality personnel.

• Supervised on Swing shift including Back Jack, Pitch Black Jack, Craps, Roulette, Caribbean Stud, Let It Ride.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Improved administrative and procedural process to maximize accuracy and efficiency.
• Led employee performance evaluations with constructive feedback and rewarded top Floor Supervisors and Dealers performers to attract and retain top-quality personnel.

• Diagnosed and repaired mechanical issues.
• Oversaw preventive maintenance on electrical panels for Patriot System.
• Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.
• Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
• Specialized in electronic systems, completing thorough inspections and skilled repairs.
• Installed new systems, replacement parts and components to maintain proper operation.
• Inspected electrical components to identify defects and hazards and to make necessary adjustments.
• Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.

• Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
• Minimized costs by working and negotiating with multiple suppliers.
• Oversaw onsite safety compliance to safety regulations and OSHA standards.
• Provided insight and information to management regarding onsite improvement project specifications.
• Assisted team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
• Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
• Eliminated downtime, designed effective budgets, allocated tasks and maintained high standards of production to optimize productivity.