Weon Choi

• Monitored table game operations to ensure compliance with gaming regulations and company policies.
• Assisted in training new dealers on game procedures and customer service standards.
• Engaged with customers to enhance their gaming experience and address inquiries promptly.
• Observed gameplay for fairness and integrity, reporting any discrepancies to management.
• Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
• Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
• Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
• Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
• Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
• Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
• Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
• Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
• Monitored chips purchases, table inventories, and player win ratios.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
• Established and maintained banks and table bet limits for each supervised game.
• Collaborated with team members to maintain cleanliness and organization of the gaming area.
• Adapted quickly to changes in game schedules and customer needs, providing efficient support.
• Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
• Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
• Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained, supervised and evaluated workers.
• Efficiently managed accurate money transfers and protected transactions with standardized procedures.
• Observed players for signs of cheating, notifying security staff of discovered evidence.

Dealt various table games and poker

• Managed player interactions, providing exceptional customer service during high-stakes gameplay.

Dealt various table games and poker

• Dealt cards for various poker games, ensuring adherence to casino rules and regulations.