Cristie Stocking
Indianapolis,IN
Overview
10
10
years of professional experience
Work History
Service Advisor
Stoops Buick GMC, Stoops Buick GMC
Plainfiels, IN
08.2014 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Accountin
Indians Business College
Indianapolis, IN08-1996
Skills
- Customer Service
- Price Quoting
- Cost Estimation
- Data Entry
- Service Recommendations
- Repairs Scheduling
- Service Estimates
- Customer Retention
- Handling Customer Complaints
- Customer consulting
- Excellent Communication
- Strong Work Ethic
- Complaint resolution
- Listening Skills
- Service Scheduling
Timeline
Service Advisor
Stoops Buick GMC, Stoops Buick GMC
08.2014 - Current
Associate of Science - Accountin
Indians Business College