Cristie Telfair
Rockford,IL
Summary
Dynamic professional with extensive experience with the City of Rockford Government, excelling in water production and service inspection along with equipment maintenance. Proven ability in troubleshooting and chemical monitoring, coupled with strong customer service skills. Committed to consistently achieving operational excellence and enhancing community service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Well House Operator
City Of Rockford Government
Rockford, IL
01.2022 - Current
- Monitored and troubleshot Wells, Boosters, and various machines to identify malfunctions and coordinate necessary repairs.
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored PLC during normal operation and Backwash to ensure proper working conditions
- Adjusted chemical equipment to maintain compliance with quality standards.
- Collaborated with team members to streamline daily operational tasks.
- Maintained accurate records of equipment usage and maintenance schedules.
- Conducted routine inspections of city facilities to identify repair needs.
- Maintained production and quality documentation.
Water Service Inspector
City Of Rockford Government
Rockford, IL
04.2018 - Current
- Offered repair or service options to help customers make decisions.
- Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
- Tested components, assemblies and systems to diagnose problems.
- Assessed and identified issues and quickly resolved to restore functionality.
- Adhered to company and OSHA-defined protocols to promote workplace safety.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Managed daily appointment schedule to ensure high-quality, timely service delivery.
- Inventoried required material, tools and equipment to record product on-hand or to be ordered.
- Diagnosed malfunctions and troubleshot issues to restore equipment functionality efficiently.
Parking Systems Repair
City Of Rockford Government
Rockford, IL
05.2013 - 04.2018
- Designed, purchased , implemented and maintained parking lot landscaping
- Maintained parking decks and elevators
- Managed and trained summer interns
- Managed and trained a program to teach felons a new skill so they will not go back into the system
- Completed Master Gardener training program
- Acquired multiple licenses for pesticide control
- Operated multiple types of vehicles including plow truck, salt spreader, street sweeper
- Serviced and programmed irrigation systems to ensure optimal operation and water efficiency
Maintenance Worker Street Division
City Of Rockford Government
Rockford, IL
05.2012 - 05.2013
- Executed facility and machinery maintenance tasks to ensure operational readiness.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Requisitioned supplies and equipment to support efficient cleaning and maintenance operations.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Removed snow from sidewalks, driveways, and parking areas, applying salt and brine chemicals to streamline the process.
- Identified and resolved issues during daily inspections to maintain safety and functionality.
School Bus Driver
City of Rockford Head start
Rockford, IL
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Maintained timely adherence to schedules and safety protocols.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Reconfigured routes to accommodate for added or removed stops on schedule.
- Obeyed traffic laws and follow established traffic and transportation procedures
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Master Gardener
University of Illinois Agriculture Extension
01-2015
Some College (No Degree) - Business Management
Eastern Gateway Community College
Steubenville, OHSome College (No Degree) -
Walter State Community College
Morristown, TNSome College (No Degree) -
Tennessee Technology Center
Morristown, TNSkills
- Well house knowledge
- Water Service line knowledge
- Customer service skills
- Proficient in computer processes such as Munis Google and Wingis
- Service ticket accuracy
- Testing and analysis of water, meters and service lines
- Chemical monitoring and testing
- Equipment maintenance
- Routine inspections
- Preventive maintenance
- Troubleshooting techniques
- Team collaboration
- Documentation accuracy
- Expertise in installations of meters and erts
- Following safety practices
- Worksite preparation
- Knowledge of Inspector process, Distribution processes and well House processes
Education and Training
other,other
Certification
- EPA Class C Water Operator license
- Class B CDL with Air brake
Timeline
Well House Operator
City Of Rockford Government
01.2022 - Current
Water Service Inspector
City Of Rockford Government
04.2018 - Current
Parking Systems Repair
City Of Rockford Government
05.2013 - 04.2018
Maintenance Worker Street Division
City Of Rockford Government
05.2012 - 05.2013
School Bus Driver
City of Rockford Head start
Master Gardener
University of Illinois Agriculture Extension
Some College (No Degree) - Business Management
Eastern Gateway Community College
Some College (No Degree) -
Walter State Community College
Some College (No Degree) -
Tennessee Technology Center