Cristin Colvin
Sun Prairie,WI
Summary
Highly organized and detail-oriented worker with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Exceptional interpersonal skills and decision-making abilities, excelling in high pressure environments. Skilled in Microsoft Office and Epic, with a commitment to delivering outstanding service in educational and healthcare settings.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Edustaff
De Forest, WI
01.2026 - Current
- Facilitated classroom management to maintain a positive learning environment during teacher absences.
- Delivered engaging lesson plans aligned with curriculum standards across multiple grade levels.
- Developed strong relationships with students, fostering trust and encouraging participation in class activities.
CCS-CLTS Dual Enrollment Coordinator
RISE Wisconsin
Madison, WI, USA
06.2025 - 11.2025
- Completed CCS and CLTS certifications, including functional screener, demonstrating commitment to professional development and expertise in the field.
- Maintained accurate records and provided support for dually enrolled CCS-CLTS participants and their families throughout their program journey.
- Conducted intakes and finalized assessments to ensure timely service delivery.
- Executed comprehensive completion of progress notes and documentation in accordance with CCS guidelines.
- Oversaw referral processes and managed service authorization workflows. Coordinated with teams to optimize service delivery. Championed client access to essential resources through effective authorization management.
Special Education Assistant
DeForest Area School District
Windsor, WI, USA
09.2024 - 06.2025
- Supported individualized education plans for students with diverse learning needs.
- Assisted teachers in implementing classroom strategies and managing student behaviors.
- Collaborated with multidisciplinary teams to create inclusive learning environments.
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
Recess Supervisor
DeForest Area School District
Windsor, WI, USA
09.2022 - 06.2024
- Supervised outdoor activities to ensure student safety and engagement during recess periods.
- Monitored student behavior, promoting positive interactions and conflict resolution among peers.
- Evaluated program effectiveness, recommending improvements to enhance student enjoyment and safety during recess time.
- Collaborated with teachers to address individual student needs during recess, ensuring a positive experience for all.
- Mentored new Recess Supervisors by sharing best practices for creating a safe and engaging environment on the playground.
Patient Scheduling Specialist
UW Health
Madison, WI, USA
02.2020 - 05.2021
- Documented calls and appointments using Epic
- Operated multi-line telephone system to answer and direct high volume of calls (80-90 per shift).
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated submission of lab requests and gathered medical records from external facilities.
- Coordinated referral processing by reaching out to patients and organizing their requested appointments efficiently.
Patient Access Specialist
UnityPoint Health-Meriter
Madison, WI, USA
09.2019 - 01.2020
- Facilitated patient registration processes, ensuring accurate data collection and verification.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Office Manager
Open Door Center for Change
Madison, WI, USA
09.2016 - 08.2019
- Streamlined office operations by effectively managing supply orders, maintaining equipment functionality, and coordinating calendars to support team productivity.
- Coordinated patient scheduling for therapy intakes, ensuring timely distribution of necessary paperwork.
- Facilitated personnel training on electronic medical record software to improve operational efficiency.
- Facilitated prior authorization processes and validated insurance coverage to ensure seamless service delivery.
- Collaborated in leading weekly DBT therapy group, fostering a supportive environment for skill development and personal growth.
Disability Determination Specialist
State of Wisconsin
Madison, WI, USA
09.2015 - 07.2016
- Conducted thorough assessments of claimant eligibility for SSI and SSDI benefits to ensure compliance with Social Security guidelines.
- Streamlined processing of 80-100 pending disability claims while consistently achieving established productivity benchmarks.
- Utilized strong decision-making abilities to effectively address and resolve issues.
- Obtained and reviewed claimant medical records to identify whether there was enough information to make a case determination or if additional information was needed.
- Analyzed complex cases and collaborated with medical consultants to ensure accurate assessments.
- Developed strong written and verbal communication skills.
Health Unit Coordinator
Unity Point Health-Meriter
Madison, WI
12.2012 - 08.2015
- Coordinated patient admissions, ensuring accurate documentation and timely processing of information.
- Managed communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Answered telephone calls to offer waitlist information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Assisted with processing patient admissions, transfers and discharges.
Education
Bachelor of Arts - Psychology
UW - Eau Claire
EAU CLAIRE, WI12.2005
Timeline
Substitute Teacher
Edustaff
01.2026 - Current
CCS-CLTS Dual Enrollment Coordinator
RISE Wisconsin
06.2025 - 11.2025
Special Education Assistant
DeForest Area School District
09.2024 - 06.2025
Recess Supervisor
DeForest Area School District
09.2022 - 06.2024
Patient Scheduling Specialist
UW Health
02.2020 - 05.2021
Patient Access Specialist
UnityPoint Health-Meriter
09.2019 - 01.2020
Office Manager
Open Door Center for Change
09.2016 - 08.2019
Disability Determination Specialist
State of Wisconsin
09.2015 - 07.2016
Health Unit Coordinator
Unity Point Health-Meriter
12.2012 - 08.2015
Bachelor of Arts - Psychology
UW - Eau Claire