Cristin Haye

Results-oriented underwriting and operations expert with over 15 years of experience in executive support and licensed insurance. Consistently surpasses production targets and KPIs by orchestrating complex workflows, addressing high-level policy inquiries, and spearheading team readiness initiatives to boost productivity and service quality.

• Property & Casualty Insurance License
• Real Estate License
• Cosmetology License

Selected to coach and support newly trained representatives by conducting side- by- side sessions, delivering performance feedback, and reinforcing company standards to accelerate team readiness and productivity.

Earned promotion to Chat Representative by consistently surpassing call- center performance metrics. Successfully managed 3–4 simultaneous customer chats while maintaining service quality and accuracy in a high- volume environment.

Chosen as a Change Ambassador for two consecutive years; recognized as a top performer and entrusted with supporting teams through process updates, communication changes, and organizational initiatives.

Highest Producer – Credico- I won a 10-day all=inclusive paid trip to Costa Rica for having the most requisitions and placements in a 6-month period. I maintained a 90% retention rate for placed candidates through effective screening and client alignment

Cristin Haye

cristin.haye22@gmail.com

(678) 857-5545

Buford, GA 30518

www.linkedin.com/in/cristin‑haye‑46881836b

Summary

Results-oriented underwriting and operations expert with over 15 years of experience in executive support, recruitment and licensed insurance. Consistently surpasses production targets and KPIs by orchestrating complex workflows, addressing high-level policy inquiries, and spearheading team readiness initiatives to boost productivity and service quality.

Skills

· Insurance and underwriting expertise

· Policy services and compliance

· Salesforce, Verint, Five9, & Workday

· QuickBooks & Legacy systems

· Microsoft Office Suite expertise

· Talent acquisition

· Recruitment strategy

· Executive support

· Vendor coordination

· Appointment scheduling

· Records management

· Social media marketing

· Verbal and written communication

· Multitasking skills

· Goal setting

· Account Management

· Customer Service Professional

Education and Training

Associate of Applied Business

Georgia State University

Atlanta, GA,

Business Administration and Management, 2023

· GPA 3.75

High School Diploma

North Forsyth High School

Cumming, GA

05/2004

· GPA 3.50

Certifications & Licenses

· Property & Casualty Insurance License

· Real Estate License

· Cosmetology License

Experience

Travel Insured International

Licensed Insurance Customer Service Rep | Remote | 04/2026 to Current

· Provided licensed customer support for travel insurance products, facilitating informed plan selections.

· Assisted customers with claims and emergency procedures, ensuring prompt and responsive service.

· Generated accurate quotes while resolving policy questions with full compliance.

· Processed transactions using point-of-sale systems efficiently.

· Created strategies to enhance customer satisfaction ratings.

State Farm

Underwriting Service Assistant | (Hybrid) Dunwoody, Georgia 05/2024 to 05/2026

· Exceeded production completion targets and productivity KPIs for underwriting policy transactions, enhancing overall team performance.

· Addressed complex service issues, providing effective solutions that strengthened support for underwriting and P&C operations teams.

· Completed report filings and system transactions accurately and on time, supporting compliance and operational efficiency.

State Farm

Underwriting Service Assistant | Dunwoody, Georgia 08/2020 to 05/2024

· Managed 3–4 concurrent online chats, ensuring high-priority customer interactions received peak service quality.

· Provided technical and procedural guidance for underwriting support and complaint resolution.

· Promoted to chat representative for consistently surpassing call-center metrics in high-volume environment.

· Resolved customer inquiries and issues to improve satisfaction levels.

· Analyzed customer feedback data to identify and implement process improvements across departments.

Reflective Apparel Factory

Executive Account Manager | Marietta, GA 02/2018 to 03/2020

· Established and maintained long-term client relationships using Salesforce, resulting in significant revenue growth.

· Led forecasting and integration projects while managing corporate social media platforms to enhance brand visibility.

· Promoted to training supervisors, overseeing recruitment and training of sales representatives to achieve performance quotas.

Credico

Full Desk Recruiter | Atlanta, Georgia 08/2013 to 02/2018

· recruiting strategies adopted by over 50 company leaders to support high-volume requisitions across Georgia, Florida, and New York.

· Executed full-cycle recruitment, conducting interviews and candidate assessments Architected national that adhered to hiring standards.

· Developed candidate pipelines to align talent with client needs, enhancing placement success rates.

· Facilitated monthly performance meetings, tracking recruiter quotas for a multinational program to enhance accountability.

· Conducted assessments to identify skill gaps in personnel, enabling targeted development initiatives.

Andritz

Executive Administrative Assistant | Alpharetta, Georgia 08/2004 to 08/2013

· Delivered executive-level support to CEO, VPs, and directors for complex travel arrangements and calendar management.

· Coordinated meeting logistics, prepared agendas, and tracked follow-ups to drive timely project completion.

· Facilitated operations by executing comprehensive administrative tasks in fast-paced business environments.

· Managed procurement invoicing and vendor coordination to streamline logistics for major trade shows.