Cristina Abrams
Lathrop,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Instructional Support Staff
Person Centered Services
Stockton, CA
08.2021 - 10.2022
- Assisted with medications as well as tending to the needs of the clients.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales/Customer Service Agent
LVL Insurance/Geico
Elk Grove, CA
12.2020 - 08.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist
Farmers Insurance Agency
Tracy, CA
01.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associates - Communications
San Joaquin Delta College
Stockton, CA12.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Excel and Microsoft skills- Intermediate
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Instructional Support Staff
Person Centered Services
08.2021 - 10.2022
Sales/Customer Service Agent
LVL Insurance/Geico
12.2020 - 08.2021
Receptionist
Farmers Insurance Agency
01.2019 - 12.2020
Associates - Communications
San Joaquin Delta College