Cristina Aquino
Bellevue
Summary
Results-oriented business operations expert with strengths in cross-functional collaboration and process standardization. Experienced in managing logistics for large-scale projects and translating complex data into actionable insights for diverse stakeholders. Looking to contribute to a Business Operations/Staff Analyst role by enhancing operational performance and team effectiveness.
Overview
22
22
years of professional experience
Work History
Marketing Partner
World Financial Group
09.2023 - Current
- Coordinated and executed local outreach and small-group events; managed logistics, scheduling, attendee tracking, and follow-up to increase engagement and conversion.
- Built and mentored local teams; introduced best practices for lead tracking and referral follow-up, improving follow-through and revenue opportunities.
- Standardized client communication templates and event reports to improve consistency and measurement of outcomes.
Cybersecurity & Network Security Lab Projects
Highline College
Des Moines
01.2024 - 01.2025
- Led collaborative lab projects involving planning, configuration, and troubleshooting of virtual networks; conducted vulnerability assessments and documented remediation steps.
- Synthesized technical findings into actionable recommendations and clear documentation for non-technical stakeholders.
IT Project & Technical Support Specialist
Insight Global
Bellevue
09.2023 - 12.2024
- Led coordination of a large virtual training rollout for 100+ store managers: managed schedule, materials, stakeholder communications, and day-of support to ensure on-time adoption.
- Reduced post-deployment support requests by proactively documenting onboarding guides and troubleshooting steps; improved first-contact resolution.
- Acted as liaison between technical teams and business users to translate requirements and prioritize issues, increasing clarity and accelerating issue resolution.
- T-Mobile Headquarters
Patient Service Specialist
Harborview Medical Center
Seattle
09.2004 - 12.2024
- Maintained accurate, compliance-sensitive records and supported HIPAA processes across high-volume operations; supported cross-team communications to optimize workflows.
- Trained new staff on documentation procedures and system usage; improved onboarding speed and adherence to process standards.
- Managed scheduling, coordination, and stakeholder communications to improve access to records and reduce administrative delays.
Education
Associate of Applied Science - Network Engineer
Highline College
Seattle, WA06-2025
Skills
- Business Operations
- Program Management
- Project Management
- Data Analysis
- Reporting
- Dashboards
- Performance Metrics
- Performance Tracking
- Recovery Plans
- Cross-Functional Integration
- Stakeholder Management
- Change Management
- Process Improvement
- Documentation
- Onboarding Standards
- Project Coordination
- Procurement
- Vendor Coordination
- Supplier Communications
- Microsoft 365
- Excel (advanced)
- SharePoint
- CRM/Service Desk
- PowerPoint
- Marketing strategy
- Client communication
- Campaign development
- Customer relationship management
- Budget management
- Problem solving
- Leadership skills
- Training and mentoring
Achievements And Strengths
- Designed onboarding documentation and process checklists that reduced repeat support requests and improved first-time success.
- Managed stakeholder communications for large virtual rollouts, sustaining schedule adherence for 100+ learners.
- Consistently praised for organization, attention to detail, and ability to coordinate cross-functional teams under tight timelines.
Timeline
Cybersecurity & Network Security Lab Projects
Highline College
01.2024 - 01.2025
Marketing Partner
World Financial Group
09.2023 - Current
IT Project & Technical Support Specialist
Insight Global
09.2023 - 12.2024
Patient Service Specialist
Harborview Medical Center
09.2004 - 12.2024
Associate of Applied Science - Network Engineer
Highline College