Syrien N Streeter
Rochester,NY
Summary
I am a results-driven professional with hands-on experience coordinating childcare, pediatric patient care, student transportation, customer service, and business operations. I maintain safe, structured environments while managing daily schedules, transportation responsibilities, caregiving routines, and competing priorities with consistency and sound judgment. I build trust with children, patients, families, customers, and colleagues through clear communication, dependable follow-through, and prompt responses to individual needs. I demonstrate operational effectiveness through organized workflow management, proactive problem-solving, and ownership of responsibilities from planning through completion. I hold active CNA and CPR certifications and am pursuing a degree in Business Administration. I am prepared to strengthen team performance through reliable execution, accountable leadership, and continuous process improvement.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Marketing Partner
Monat Global
Rochester, NY
05.2024 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Created, implemented and monitored strategies for increasing brand awareness.
- Developed social media marketing strategies to help brand company and increase sales.
- Support brand awareness and customer engagement through social media marketing, product communication, and relationship building.
- Managed social media platforms, enhancing customer interaction and feedback collection.
- Tracked results of marketing campaigns using analytics software.
- Analyzed campaign performance data to refine marketing tactics and improve results.
- Monitored customer feedback through surveys, polls and focus groups.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Analyzed market trends, identifying new opportunities for product growth and targeting.
- Identified opportunities for new client acquisition through various marketing channels.
- Researched potential customers through online sources such as LinkedIn.
- Analyzed competitor activity in order to position the company's products and services in the marketplace.
- Conducted competitor analysis to identify areas of improvement in our own product offerings.
- Fostered relationships with key partners to expand market presence and collaboration opportunities.
- Built strong relationships with key clients to ensure satisfaction and retention rates.
- Coordinated events and trade shows, showcasing products and fostering client connections.
- Planned, coordinated and executed promotional events such as trade shows, webinars and conferences.
- Coordinated product launches and promotional events for new offerings.
- Collaborated with sales teams to create effective promotional materials and campaigns.
- Coordinated with sales teams to develop mutual approaches to problems and opportunities.
- Oversaw the execution of marketing plans, ensuring alignment with business objectives.
- Set specific marketing goals that align with the overall direction and business goals.
- Collaborated with colleagues across departments including finance, operations, IT, to ensure successful execution of projects.
- Managed marketing budget effectively while maximizing return on investment.
- Managed the design and production of promotional materials, such as websites and brochures.
- Managed relationships with external vendors such as advertising agencies, graphic designers.
- Created unique visuals such as infographics, videos or animations.
- Developed processes to track customer engagement across different channels.
- Provided training and support to team members on marketing initiatives.
- Conducted regular training sessions for staff on new marketing tools and techniques.
- Developed social media marketing strategies to help the brand company and increase sales.
- Tracked, analyzed and reported on marketing program results.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Represented the company at local and trade association meetings to promote products.
- Maintained up-to-date knowledge about industry trends and best practices.
- Organized data from various sources into meaningful insights for the team.
- Marketed research and analyzed data to identify and define audiences.
- Planned and executed campaigns for corporate promotion, launching new product lines.
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Identified opportunities for new client acquisition through various marketing channels.
- Monitored progress and submitted performance reports.
- Coordinated with sales teams to develop mutual approaches to problems and opportunities.
- Set specific marketing goals that align with the overall direction and business goals.
- Established effective working relationships with sales and agency leadership.
- Developed and managed digital marketing campaigns.
- Managed the design and production of promotional materials, such as websites and brochures.
School Bus Driver
Ontario Bus Inc.
Rochester, NY
01.2024 - Current
- Operated school buses safely on designated routes for student transportation.
- Transported students from pre-K through grade 12, followed assigned routes and schedules, and maintained a safe, orderly environment.
- Transported students to school in a timely manner while keeping the assigned route schedule.
- Conducted pre-trip inspections to ensure bus safety and compliance with regulations.
- Performed pre-trip inspection and mechanical checks before the scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained order and discipline on the bus to prevent accidents or injuries.
- Led student safety drills to ensure understanding of safety protocols during boarding, travel, and unloading.
- Responded promptly to emergencies, ensuring student safety at all times.
- Collaborated with school staff to address student behavioral issues during transit.
- Assisted students in boarding and exiting the bus, promoting safety and care.
- Monitored student behavior on the bus and enforced rules consistently.
- Participated in ongoing training sessions to enhance driving skills and safety knowledge.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Communicated effectively with parents regarding pick-up and drop-off schedules.
- Communicated effectively with parents regarding student transportation issues.
- Tracked attendance, mileage, and route data for accuracy.
- Maintained accurate records of daily routes and student attendance on buses.
- Developed positive relationships with students through friendly interactions.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to a supervisor.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Responded quickly in emergency situations by taking appropriate actions.
- Complied with district policies and procedures concerning student discipline.
- Assisted passengers in evacuation of bus in case of emergency.
- Assisted passengers in loading and unloading from the bus.
- Reported accidents and completed required reports.
- Reported student behavior incidents promptly to the appropriate personnel.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Follow schedules and routes to maintain timely arrivals and departures.
- Operated motorized ramps and lifts to assist special needs students.
- Learned and followed school transportation procedures.
- Assisted passengers in loading and unloading from the bus.
- Recorded student counts, mileage, and fuel usage for accurate reporting.
- Assisted passengers in evacuation of bus in case of emergency.
Professional Driver
Uber And Lyft
03.2022 - Current
- Managed passenger service, navigated routes, and maintained an independent work schedule.
- Operated as an independent rideshare driver, providing safe and reliable transportation to passengers.
- Communicated effectively with passengers to enhance their ride experience.
- Communicated effectively with passengers to ensure a pleasant ride experience.
- Managed multiple ride requests simultaneously using mobile app technology.
- Adapted to changing traffic conditions to optimize travel times for passengers.
- Maintained cleanliness and safety of the vehicle for optimal passenger comfort.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Adhere to company policies and procedures while driving assigned vehicle.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed quality control and maintained a high level of customer satisfaction.
- Managed time efficiently by planning trips accordingly based on road conditions.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Delivered a high level of customer service and support by answering questions and returning phone calls quickly.
- Saved fuel by leveraging GPS to identify faster routes.
- Navigated efficiently using GPS systems and local traffic knowledge.
- Developed familiarity with local landmarks for better navigation and assistance.
- Maintained accurate records of mileage, fuel use, and maintenance needs.
- Complied with traffic regulations to safely operate vehicles.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures while driving assigned vehicle.
- Provided feedback to improve service quality and operational efficiency.
- Delivered packages to customers in a timely and efficient manner.
- Maintained relationships with existing customers while seeking new ones.
- Managed payment processing and handled cash transactions accurately.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Developed comprehensive proposals to address client specifications effectively.
- Managed quality control and maintained high level of customer satisfaction.
- Built positive relationships with repeat customers through excellent service delivery.
- Inspected tires, brakes, and safety equipment to ensure proper functioning.
- Inspected vehicle and personally handled routine upkeep.
- Notified dispatchers or company mechanics of vehicle problems.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Followed safety regulations and state laws governing vehicle operation.
- Inspected tires, brakes, and safety equipment to ensure proper functioning.
- Arranged to pick up customers or groups.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Notified dispatchers or company mechanics of vehicle problems.
- Inspected vehicle and personally handled routine upkeep.
- Navigated city routes efficiently to ensure timely passenger pickups.
Founder & Owner| Creative Director
Dreams Galore LLC
, NY
07.2021 - Current
- Established business vision and strategic direction for Dreams Galore LLC.
- Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
- Developed and executed strategies for scaling the business domestically and internationally.
- Led strategic planning and execution to enhance profitability and company growth.
- Developed marketing strategies to enhance brand visibility and attract clients.
- Led marketing initiatives to increase brand awareness and market presence.
- Conducted comprehensive market research to identify unmet needs and opportunities for new business ventures.
- Analyzed consumer trends data to inform product offerings and service.
- Designed and created custom apparel tailored for women, men, and children.
- Promoted and sold hair extensions, wigs, and beauty products to enhance customer appearance.
- Implemented process changes aimed at increasing efficiency while reducing costs.
- Developed and implemented operational processes to enhance efficiency and customer satisfaction.
- Oversaw financial planning and budgeting to ensure business sustainability.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Established vendor relationships to secure quality products and services.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Resolved customer inquiries and complaints related to products or services.
- Established and maintained strategic partnerships with key industry players to enhance business growth and development.
- Identified potential partnerships to expand the reach of the business.
- Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
- Recruited, trained, and mentored team members to foster a productive work environment.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Managed crises and unexpected challenges, ensuring minimal impact on business continuity.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Managed day-to-day activities across multiple departments within the organization.
- Monitored performance metrics to ensure quality standards were maintained.
- Established policies and procedures for efficient workflow management.
- Developed strategic initiatives to increase market share and revenue growth.
- Conducted ongoing competitive analysis to inform strategic decisions and maintain competitive advantage.
- Coordinated with product development teams to ensure timely delivery of high-quality products.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Take responsibility for business operations, inventory, and website management; organize priorities and work through day-to-day challenges.
- Handle customer service and product inquiries, communicate clearly, and use problem-solving skills to address customer needs.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
- Provided leadership support during times of organizational change or uncertainty.
- Secured initial funding through pitching to angel investors and venture capitalists, and raising significant capital.
- Developed and executed strategies for scaling the business domestically and internationally.
- Oversaw the development and maintenance of the company website and e-commerce platforms.
- Led strategic planning and execution to enhance profitability and company growth.
- Developed marketing strategies to enhance brand visibility and attract clients.
- Established vendor relationships to secure quality products and services.
Certified Nursing Assistant
AllShifts | Emprow Staffing
Rochester, NY
02.2023 - 03.2026
- Assisted nursing staff with daily patient assessments and vital sign monitoring.
- Implemented infection-control procedures and organized care areas to ensure patient safety and comfort while responding to needs with compassion.
- Developed a range of skills through hands-on experiences in various healthcare settings. as a CNA from multiple healthcare agencies.: Provided patient care through Empro Staffing agency. | Batavia, NY
- Provided compassionate care to residents in long-term care facilities.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Documented patient progress and reported significant changes to nursing staff to facilitate timely interventions.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted residents in walking, ensuring safety and proper use of mobility aids. with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained cleanliness and safety in patient living areas and common spaces.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Cleaned bathrooms and changed linens to maintain a hygienic environment.
- Trained new staff on best practices for patient care and safety protocols.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Assisted residents in preparing for activities and social programs.
- Collected specimens and monitored vitals to ensure patient comfort and support optimal care environments.
- Monitored patients for physical and emotional changes. physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidentiality of patient information in compliance with HIPAA. with strict adherence to HIPAA protocols.
- Managed patient bedpans by supplying, collecting, and emptying them regularly to ensure comfort. on frequent basis.
- Provided and managed bedpans for patient comfort and hygiene. and emptied patient bedpans on a frequent basis.
Pediatrics Nursing Assistant
Monroe Community Hospital
Rochester, NY
02.2022 - 09.2024
- Provided compassionate care to pediatric patients in a hospital setting.
- Provided personal care in pediatric and tracheostomy units under nursing team direction, fostering supportive relationships to enhance patient well-being.
- Administered medications and monitored vital signs for young patients.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Provided emotional support to children suffering from chronic illnesses or disabilities.
- Responded quickly and effectively to life-threatening situations involving pediatric patients.
- Documented changes in condition or behavior and communicated concerns promptly to nurses and doctors, facilitating timely interventions.
- Conducted assessments to identify patient needs and concerns promptly.
- Educated families on health management and treatment options for children.
- Educated parents and families on health promotion, disease prevention, and proper nutrition for children.
- Developed individualized plans of care for each patient based on assessment findings.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Participated in multidisciplinary team meetings regarding the patient's care plan.
- Defined care goals based on nursing diagnoses and incorporated therapeutic, preventive and rehabilitative nursing actions.
- Supervised certified nursing assistants in the delivery of direct patient care.
- Advocated for patient needs with an interdisciplinary team and implemented outlined treatment plans.
- Educated staff members on best practices for providing care to pediatric patients.
- Assisted in the implementation of infection control protocols across units.
- Maintained accurate patient records and documentation in electronic systems.
- Maintained accurate records of patients' health care plans and progress notes.
- Completed initial and comprehensive ongoing patient and family assessments to determine healthcare needs.
- Assisted with meals, hygiene, and daily activities, ensuring patient comfort and dignity were prioritized throughout care.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Managed communication between departments to ensure efficient workflow.
- Handled confidential information with discretion and integrity.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Maintained the front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Processed boxes for disposal and recycling.
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted organizational efforts by filing, entering data and answering phones.
- Archived confidential material using established procedures.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Entered data into databases accurately and efficiently.
- Greeted visitors, clients and guests in a professional manner.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Provided emotional support to patients and families during care processes.
- Maintained cleanliness and organization in patient areas and equipment.
- Communicated effectively with multidisciplinary teams to coordinate patient care.
Home Health Aide | Personal Care Assistant
HCR HOME CARE | Companion Care of Rochester
Rochester, NY
04.2020 - 12.2021
- Provided companionship and support with meals, hygiene, mobility, and daily activities, adapting assistance to individual needs.
- Maintained safe, clean living spaces, observed clients' well-being, and communicated concerns to care team to ensure responsive care.
- Provided personal care to clients, including bathing, dressing, and grooming.
- Assisted clients with mobility and transfers using safe techniques.
- Monitored client health, recording vital signs and changes in condition.
- Prepared nutritious meals based on dietary restrictions and preferences.
- Facilitated social interaction through engaging activities and companionship.
- Communicated effectively with family members about client needs and care plans.
- Maintained a clean and safe environment for clients in their homes.
- Documented daily care activities accurately in client records and reports.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted clients with safe mobility transitions in bed and while standing.
- Prepared meals and snacks according to prescribed diets.
- Built strong, trusting rapport with patients, enhancing comfort and quality of care delivery.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped a client with medication self-administration.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Improved patient outlook and daily living through compassionate care.
- Recognized emergency situations and implemented appropriate procedures.
- Engaged patients in recreational activities such as reading books or playing games.
- Monitored and documented clients' progress, providing insights to inform care adjustments and enhance outcomes.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Participated in developing individualized care plans based on medical orders and assessments.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Educated patients and families on healthcare needs, conditions, and options.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered a high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Provided care for disabled children, ensuring their safety and well-being.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication and monitored client health conditions regularly.
- Assisted clients with daily living activities and personal hygiene tasks.
- Trained new staff on best practices for personal care assistance.
- Communicated effectively with families about client needs and progress.
- Coordinated transportation for medical appointments and social outings.
Bus Monitor
The Cedar Bus Co.
Rochester, NY
06.2019 - 03.2020
- Supervised students with and without disabilities, including those using wheelchairs, ensuring safe loading and unloading procedures.
- Supported students with special needs during their commute on the bus.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Followed safety protocols, observed student behavior, and worked with the driver to address concerns with patience and clear communication.
- Managed emergency situations calmly and effectively to ensure safety.
- Conducted emergency bus evacuations using main and emergency doors.
- Provided immediate and level-headed response to medical and other emergencies.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
- Accompanied the driver and the children on bus route to keep students safe and protected.
- Collaborated with school staff to address student concerns and needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Monitored student behavior and ensured safety during transportation.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Provided guidance on proper bus conduct and safety rules for students.
- Protected students from physical and verbal bullying.
- Implemented process to make sure students exited at the correct stop and delivered to proper guardians.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Maintained familiarity with student restraint devices and methods for securing special seats.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Assisted children in boarding and exiting the bus safely.
- Maintained cleanliness of the bus interior for a safe environment.
- Performed inspections before and after each trip.
- Helped load luggage into storage compartments underneath the bus.
- Conducted regular headcounts of all riders aboard the bus to verify that everyone had arrived at their destination safely.
- Monitored passenger behavior while enforcing rules against smoking, eating, drinking alcohol on board the bus.
- Maintained daily logs of trips, noting any incidents or irregularities that occurred along the way.
- Managed difficult situations between passengers in a calm and professional manner while maintaining order on the bus.
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Reported any serious incidents or damages immediately to the appropriate authorities for investigation.
- Led instructional classes to protect recreational users from dangerous situations.
- Provided directions and information about local attractions upon request from passengers.
- Verified accuracy of tickets before boarding passengers onto the bus. prior to boarding passengers onto the bus.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Handled difficult situations among passengers calmly and professionally, maintaining a safe and orderly environment on the bus.
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Report any serious incidents or damages immediately to the appropriate authorities for investigation.
- Monitored student behavior to proactively address safety violations and ensure secure transportation.
- Assisted children in boarding and exiting the bus safely.
Daycare Assistant | Part Time
Miss Phyllis Daycare Center
Kingstree, SC
01.2016 - 01.2018
- Supervised groups of up to 20 children of varying ages, providing attentive care and maintaining a welcoming environment.
- Supervised children's play activities to ensure safety and engagement.
- Assisted in preparing nutritious meals and snacks for children.
- Organized educational games and crafts that promote learning and creativity.
- Communicated with parents about children's progress and daily activities.
- Maintained a clean and organized daycare environment for children.
- Collaborated with staff to develop age-appropriate lesson plans and schedules.
- Monitored children's behavior, providing guidance and support as needed.
- Implemented daily routines that fostered a sense of security for children.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Enforced rules to teach good manners and maintain safe environment.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Developed positive relationships with parents through communication about their child's daily activities.
- Read aloud and played alphabet games to encourage early literacy.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Developed and enforced positive strategies to encourage good behavior.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Communicated with parents about daily activities and any concerning behaviors.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Secured indoor and outdoor premises to protect children.
- Introduced learning activities and imaginative play to teach children to explore.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Attended to lunch periods to help children open food packages and monitor activities
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Recorded child behavior, food, and medication information for supervisors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Observed behavioral issues to alert parents or guardians.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Developed and implemented lesson plans and activities for children of various ages.
- Created engaging activities and guided children through reading, writing, homework, and daily routines.
- Prepared breakfast, lunch, and snacks and supported scheduled naps and bathroom breaks.
- • Communicated with parents about their children’s day and important updates, maintaining supervision until pickup.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
AT&T | T-Mobile
Kingstree, SC
01.2016 - 04.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved issues through effective communication and problem-solving techniques daily.
- Handled escalated complaints with professionalism and empathy, successfully resolving issues in high-pressure situations.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Educated users on app features and functionalities to enhance user experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with service inquiries and account management.
- Trained new representatives on company policies and customer service best practices.
- Collaborated with teams to analyze customer feedback, implementing solutions that enhanced service quality.
- Documented customer interactions accurately in company systems for record-keeping.
- Managed multiple communications channels, including phone, chat, and email efficiently.
- Maintained knowledge of promotions, products, and services to support customers effectively.
- Processed orders and updates efficiently using internal systems and tools.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified improvement areas in customer service processes, recommending actionable changes to elevate customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented innovative methods for streamlining the customer service process.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Track orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Adjusted billing statements to correct discrepancies. and refunded money to resolve customers' service or billing complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with team members to improve service delivery and customer experience.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Adjusted billing statements to correct discrepancies. and refunded money to resolve customers' service or billing complaints.
Education
Associate of Science - Business Administration And Management
Monroe Community College
Rochester, NY 08.2026 - 09.2026
Associate of Science - Digital Cinematography
Full Sail University
Winter Park, FL 09.2026 - 09.2026
High School Diploma - GED
Central Piedmont Community College
Charlotte, NC 09.2018 - 01.2021
Skills
- Social media marketing
- Digital marketing
- Campaign planning
- Brand engagement
- Client relationship management
- Customer service
- Client communication
- Client relations
- Performance tracking
- Market analysis
- Market insight
- Diverse audience engagement
- Organizational skills
- Project management
- Project coordination
- Team collaboration
- Team building
- Team development
- Leadership development
- Creative solutions
- Problem-solving
- Critical thinking
- Decision-making
- Analytical skills
- Data management
- Data documentation
- Recordkeeping
- Regulatory compliance
- Safety compliance
- Healthcare support
- Digital cinematography
- Software proficiency
- Computer skills
- Skilled multi-tasker
- Telephone etiquette
- Exceptional telephone etiquette
- Active listening
- Cultural awareness
- Remote office availability
- Issue resolution
- Presentation skills
- Valid [state] driver's license
- Personal support
- Telephone etiquette
- Supervision and leadership
- Data management
- Client management
- Patient care
- Inventory management
- Affiliate marketing
- Influencer marketing
- Performance reporting
- Public and media relations
- Business development
- Customer engagement
- Effective communication
- Child development
- Classroom organization
- Event planning
- Lesson implementation
- Curriculum planning
- Parent-teacher communication
- Positive reinforcement
- Health and safety
- Infant, toddler, and preschool curricula
- Reliable
- Classroom management
- Conflict resolution
- Report writing
- Empathy and patience
- At-home daycare specialist
- CPR and first aid
- Classroom instruction
- Schedule creation and maintenance
- Friendly and likeable
- Socialization techniques
- Housekeeping
- Multitasking and organization
- Group supervision
- Visual storytelling
- Time management
- Creative problem solving
- Social media strategy
- Customer relationship management
- Passenger safety management
- Crossing guard coordination
- Defensive driving
- Weather condition driving
- Child safety awareness
- Local traffic laws
- Safe driving practices
- Confidentiality
- Commercial driving
- Wheelchair lift operation
- Route coordination
- DOT regulations
- Transporting students
- Behavior management
- Incident reporting
- Passenger assistance
- Air brake certification
- Post-trip inspections
- Student supervision
- Verbal and written communication
- License endorsements
- Lifting up to 50 lbs
- Traffic law compliance
- Bus evacuation drills
- Clean DMV record
Certification
Active Certified Nursing Assistant Certification
Active CPR Certification
Personal Care Aide & Home Health Aide Training
CDL Class B License - Passenger and School Bus Endorsements
John Casablanca Completed Acting & Modeling Training
About Me
I am a compassionate, creative, and family-oriented person who values kindness, meaningful relationships, and personal growth. I am the proud mother of two boys: King, 11, who is in fifth grade, and Prince, 5, who is in kindergarten. Motherhood continues to teach me patience, flexibility, and the importance of helping children feel heard, encouraged, and supported.
Outside of work, I enjoy spending time with family and friends, exploring acting and modeling, and expressing myself through creative content. I also enjoy learning new things and developing my ideas as an entrepreneur. I bring warmth, curiosity, and a willingness to take initiative into the spaces I’m part of. Whether supporting a child, connecting with a family, or working alongside a team, I strive to listen thoughtfully, follow through on my responsibilities, and help others feel welcome and valued.
Timeline
Associate of Science - Digital Cinematography
Full Sail University
09.2026 - 09.2026
Associate of Science - Business Administration And Management
Monroe Community College
08.2026 - 09.2026
Marketing Partner
Monat Global
05.2024 - Current
School Bus Driver
Ontario Bus Inc.
01.2024 - Current
Certified Nursing Assistant
AllShifts | Emprow Staffing
02.2023 - 03.2026
Professional Driver
Uber And Lyft
03.2022 - Current
Pediatrics Nursing Assistant
Monroe Community Hospital
02.2022 - 09.2024
Founder & Owner| Creative Director
Dreams Galore LLC
07.2021 - Current
Home Health Aide | Personal Care Assistant
HCR HOME CARE | Companion Care of Rochester
04.2020 - 12.2021
Bus Monitor
The Cedar Bus Co.
06.2019 - 03.2020
High School Diploma - GED
Central Piedmont Community College
09.2018 - 01.2021
Customer Service Representative
AT&T | T-Mobile
01.2016 - 04.2017
Daycare Assistant | Part Time
Miss Phyllis Daycare Center
01.2016 - 01.2018