Cristina Avalos
Eastvale,CA
Summary
Customer-focused leader with a proven ability to enhance satisfaction and support team objectives. Organized and dependable, skilled in managing multiple priorities with precision. Eager to contribute to team success while utilizing strong interpersonal and problem-solving skills in a full-time role.
Overview
25
25
years of professional experience
Work History
Account Coordinator
FH Packaging
Eastvale
05.2024 - Current
- Coordinated account management processes, improving customer satisfaction and retention rates.
- Enhanced customer satisfaction by addressing concerns promptly and providing tailored solutions.
- Streamlined communication between departments to resolve customer inquiries efficiently.
- Handled complaints and provided effective solutions within established timeframes.
- Developed and maintained strong relationships with assigned accounts.
- Analyzed account trends to identify opportunities for upselling.
- Coordinated cross-functional teams, ensuring timely delivery of products and services to meet customer expectations.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Coordinated shipments by assessing transport options and schedules to ensure timely delivery of goods.
- Collaborated with freight carriers to resolve shipping discrepancies and delays.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Provided tracking information to enable clients to monitor progress of shipments.
- Added insurance coverage to protect the interest of the client and shipment from loss or damage during transit.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Utilized CRM software to track client interactions and project milestones.
- Maintained confidentiality of client information at all times.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
E-Commerce Specialist
Chinese Laundry
12.2020 - Current
- Coordinated integration between e-commerce systems and third-party applications, including payment gateways and shipping providers, to optimize operational efficiency.
- Configured and managed product listings and visuals to ensure accurate representation on the company's web portal..
- Engaged with e-commerce customers to provide prompt, courteous service and facilitate sales.
- Analyzed customer feedback to pinpoint specific areas for enhancement in the online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Proven ability to develop and implement creative solutions to complex problems.
- Led team projects by delegating tasks and providing guidance in group projects, and providing feedback.
- Demonstrated ability to work independently on projects or collaboratively with team members to achieve goals.
- Adapted quickly to new technology and software applications by actively participating in training sessions and hands-on practice.
- Directed project activities to align with team objectives and deadlines in managing projects from concept to completion.
- Passionate about learning and committed to continuous improvement.
Customer Service Supervisor
Sunyeah Group
12.2017 - 11.2019
- Identified customer service trends, recommending targeted process improvements that enhanced service delivery.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees on daily tasks and complex issues, fostering improved team performance and customer satisfaction.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Communicated directly with sales representatives to address pricing inquiries and resolve issues.
- Fostered strong relationships with key accounts, delivering personalized support that effectively addressed their unique concerns.
- Delegated tasks to administrative support staff to organize and improve office efficiency..
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exhibited respect and friendliness in all interactions, fostering a supportive workplace environment.
- Maintained high attention to detail in all assignments to ensure accuracy and quality.
- Strengthened communication and organizational skills by collaborating on various group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated self-motivation by taking initiative in completing tasks without supervision.
- Assessed customer-rejected glass to determine acceptable return reasons.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Interviewed, hired and trained staff to meet company objectives.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Customer Service/ Shipping Supervisor
Liberty Glass Fabricators
09.2010 - 10.2017
- Streamlined order processing, reducing turnaround times and enhancing customer satisfaction.
- Supervised shipping team of 4 employees.
- Developed communication channels among warehouse, shipping department, and sales teams to facilitate smooth operations and improve coordination.
- Oversaw the proper inspection of all customer returns.
- Diffused angry customers as calmly as possible and help them understand our policy.
- Investigated procedures for managing credits and returns efficiently.
- Verified all paperwork for accuracy and completeness.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Monitored the progress of tasks to provide feedback for improvement.
- Developed courteous and effective working relationships.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Took initiative to complete tasks independently and responsibly.
- Proven successful working within tight deadlines in a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Appointment Setter
ARS Rescue Rooter
02.2010 - 08.2010
Office Assistant
Acs car insurance
12.2009 - 02.2010
Owner Assistant
Imperio trucking
10.2007 - 12.2009
Realtor Assistant/receptionist
Exit Spectrum Realty
04.2007 - 10.2007
Telemarketer
Independent Home Loans
06.2005 - 11.2006
Young Men's Department Leader
Robinsons May Co
02.2004 - 05.2005
Top Seller Assistants
Neiman Marcus
04.2002 - 11.2002
Clerk
Fidelity National Title Group
09.2001 - 03.2002
Education
High School Diploma -
Mesa Education Center
Costa Mesa05-2001
Skills
- Logistics Coordination
- Order Processing
- Shipping Documentation
- Customer Support
- Customer Service
- Inbound call handling
- Customer Issue Resolution
- Risk Assessment
- Quality Assurance
- Compliance Management
- Verbal Communication
- Team Collaboration
- Customer Interaction
- Customer needs analysis
- Customer Empathy
- Bilingual Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Fluent in Spanish
Timeline
Account Coordinator
FH Packaging
05.2024 - Current
E-Commerce Specialist
Chinese Laundry
12.2020 - Current
Customer Service Supervisor
Sunyeah Group
12.2017 - 11.2019
Customer Service/ Shipping Supervisor
Liberty Glass Fabricators
09.2010 - 10.2017
Appointment Setter
ARS Rescue Rooter
02.2010 - 08.2010
Office Assistant
Acs car insurance
12.2009 - 02.2010
Owner Assistant
Imperio trucking
10.2007 - 12.2009
Realtor Assistant/receptionist
Exit Spectrum Realty
04.2007 - 10.2007
Telemarketer
Independent Home Loans
06.2005 - 11.2006
Young Men's Department Leader
Robinsons May Co
02.2004 - 05.2005
Top Seller Assistants
Neiman Marcus
04.2002 - 11.2002
Clerk
Fidelity National Title Group
09.2001 - 03.2002
High School Diploma -
Mesa Education Center