Overview
Work History
Summary
Skills
Timeline
Languages
Hi, I’m

Cristina Bickerdike

Tyler,TX
Cristina Bickerdike

Overview

15
years of professional experience

Work History

Innovative Renal Care

Senior Insurance Specialist
11.2019 - Current

Job overview

  • Company Overview: formerly American Renal Associates
  • Delivered comprehensive solutions to consumers regarding health insurance matters, containing a wide range of commercial, state and federal programs
  • Completed extensive Federal and State certifications as a Certified Application Counselor through CMS and state related trainings
  • Educated patients on all available health insurance options and financial assistance programs in an unbiased manner
  • Demonstrated expertise in Commercial and Government policies and guidelines
  • Fostered and maintained strong relationships with clinic staff and patients, ensuring effective communication and a positive overall experience
  • Provided ongoing support to colleagues, offering feedback and troubleshooting assistance to improve team performance
  • Assisted in training new team members on health insurance overviews, policies and procedures, and patient interaction best practices
  • Formerly American Renal Associates

Tyler Oral and Facial Surgery
Tyler, TX

Dental Assistant
04.2011 - 11.2019

Job overview

  • Assisted with preparing patients for dental procedures, ensuring they were comfortable and informed
  • Helped maintain infection control by sterilizing and disinfecting instruments, setting up instrument trays, and preparing materials
  • Supported the dentist during dental procedures and assisted with managing medical and dental emergencies when necessary
  • Maintained accurate dental patient records and assisted with organizing patient scheduling
  • Worked with the office manager on billing, insurance claims, and other administrative tasks
  • Educated patients on postoperative care and provided guidance on general oral health maintenance

Trinity Clinic Pediatrics
Tyler, TX

Medical Assistant
05.2010 - 04.2011

Job overview

  • Assisted with patient examinations and treatments under the direction of a physician
  • Conducted patient interviews to gather medical history and relevant information
  • Measured and recorded vital signs, including pulse rate, temperature, blood pressure, weight, and height
  • Accurately documented patient information in charts to ensure comprehensive medical records

Summary

Accomplished and detail-oriented healthcare professional with expertise in patient advocacy, insurance education, and case management. Proven track record of leading cross-functional teams, optimizing workflows, and ensuring compliance with complex regulations. Adept at delivering tailored solutions to meet organizational goals and enhance patient experiences. Recognized for strong communication, stakeholder engagement, and continuous improvement initiatives.

Skills

  • Claims management
  • Training and mentoring
  • Compliance monitoring
  • Policy administration
  • Contract review and analysis
  • Customer service
  • Customer needs assessment
  • Appointment management
  • Team training and development
  • Account management
  • Product knowledge
  • Client account management

Timeline

Senior Insurance Specialist

Innovative Renal Care
11.2019 - Current

Dental Assistant

Tyler Oral and Facial Surgery
04.2011 - 11.2019

Medical Assistant

Trinity Clinic Pediatrics
05.2010 - 04.2011

Languages

English
Native language
Spanish
Intermediate (B1)
B1

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Cristina Bickerdike