Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cristina Cabral

Melrose Park,IL

Summary

Dynamic and bilingual Intermodal Operations Representative with over a decade of experience in customer service, specializing in remote team management and project execution. Proven expertise in leveraging virtual collaboration tools to enhance productivity and streamline operations, supported by strong problem-solving abilities and self-management skills. Adept at logistics coordination, process improvement, and strategic planning to optimize operations and drive productivity. Committed to fostering a positive and efficient remote work environment through clear communication. Dedicated to contributing to a reputable organization that values growth and recognizes the impact of teamwork, with a track record of effective communication and problem-solving in high-pressure environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior intermodal Operations Representative

REDWOOD LOGISTICS
06.2014 - 05.2025
  • Used administrative and operational expertise to help the team meet deadlines and long-term objectives.
  • Managed and coordinated remote teams of 15 people across [time zones].
  • Collaborated with team members using Zoom, and Teams to track progress and ensure on-time project delivery.
  • Conducted regular check-ins and maintained strong communication through written and verbal channels to foster team engagement.
  • Developed and improved internal processes to enhance productivity in a remote environment.
  • Developed a strong understanding of rail transit, rail cut-offs and rail availability to improve efficiency of the equipment and appointment processes.
  • Monitored aging equipment at customer facilities to ensure all equipment is being utilized in a timely and profitable fashion.
  • Provided guidance and support to junior operations representatives in navigating complex intermodal transportation processes and resolving issues effectively.
  • Developed and maintain strong relationships with carriers and vendors to ensure reliable and cost-effective intermodal transportation solutions.
  • Collaborated with cross-functional teams to develop and implement strategic initiatives for improving intermodal transportation operations and reducing costs.
  • Provided input and feedback on the development and improvement of intermodal transportation software and systems to enhance operational efficiency and accuracy.
  • Ensured compliance with all applicable laws and regulations in the intermodal transportation industry.

Bilingual sales support

EDWARD DON & COMPANY
06.2012 - 06.2014
  • Utilized quoting systems to provide customers with their markup rate, inventory, and lead time on requested items.
  • Resolved purchasing department issues such as pricing discrepancies, back-order stock, and item replacement.
  • Filed and organized processed orders, quotes, issues, and invoices.
  • Relationship building and retention
  • B2B and B2C communication
  • Inventory management and supply chain support
  • Data entry and CRM management (e.g., Salesforce, HubSpot)
  • Generated and maintained accurate sales reports to track customer orders, revenue, and inventory levels.
  • Collaborated with the sales team to develop strategies to increase customer satisfaction and sales revenue.
  • Handled inbound/outbound calls from two National Accounts regarding order entry, ETA and special requests.
  • Established relationships with vendors for pricing and processing orders.

Foreign English Teacher

EBO YOUNG TALKING
11.2010 - 12.2011
  • Developed and implemented engaging and interactive English lesson plans for students of varying ages and skill levels.
  • Coordinated with other foreign English teachers to create a cohesive and comprehensive curriculum for the students.
  • Planned and organized cultural activities to enhance students' understanding and appreciation of the English language and American culture.
  • Provided individualized instruction and support to students who required extra assistance in mastering the English language.
  • Provided individualized support and guidance to English language learners to help them improve their language skills.
  • Collaborated with local teachers to incorporate cultural elements into English lessons, making the learning experience more relevant and interesting for students of varying backgrounds.
  • Conversation and writing classes.
  • ESPT, TOFEL, TOIEC, Hot Listening, Passport books.
  • Produced quarterly detailed progress reports.
  • Taught English to non-native speakers using TEFL-certified methodologies
  • Designed engaging lesson plans based on TESOL principles
  • Utilized innovative teaching methods to improve student participation and learning outcomes in English language classes.
  • Led workshops on effective communication techniques, enhancing overall teaching effectiveness across the organization.
  • Maximized cultural understanding by incorporating authentic resources from various English-speaking countries into lessons while highlighting global perspectives on relevant topics.

Education

Medical Billing & Coding Certificate -

Triton College
River Grove, IL
05.2025

TEFL Certification - Teaching English as a Foreign Language

Expert Skills
Chicago, IL
10.2024

Bachelor of Arts - Women Studies, Law Enforcement and Justice Administration

Western Illinois University
Macomb, IL
05.2009

Skills

  • Reviewing critical information sources
  • Skilled in utilizing virtual collaboration platforms
  • Proficient in Google Workspace and Microsoft 365
  • Skilled in prioritization techniques
  • Implementing fraud prevention measures through billing audits
  • Supporting accurate coding and billing
  • Accurate coding for healthcare procedures
  • Processing reimbursement claims
  • Proficient in billing audits
  • Supporting healthcare providers to maximize reimbursement
  • Litigation oversight
  • Analytical problem-solving
  • Client communication skills
  • Cost reduction negotiation expertise
  • Detailed assessment of documents
  • Completed 160-hour TEFL training program
  • Educational strategy and behavior management
  • Teaching English as a second language to diverse age groups

Accomplishments

  • Collaborated with team of 5 in the development of drayage port projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 3 staff members.

Certification

SAP Systems

Languages

Spanish
Native or Bilingual

Timeline

Senior intermodal Operations Representative

REDWOOD LOGISTICS
06.2014 - 05.2025

Bilingual sales support

EDWARD DON & COMPANY
06.2012 - 06.2014

Foreign English Teacher

EBO YOUNG TALKING
11.2010 - 12.2011

Medical Billing & Coding Certificate -

Triton College

TEFL Certification - Teaching English as a Foreign Language

Expert Skills

Bachelor of Arts - Women Studies, Law Enforcement and Justice Administration

Western Illinois University

Similar Profiles

CREATE PROFILE