Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristina Camacho

San Diego,CA

Summary

Results-driven SaaS and fintech professional specializing in onboarding, client success, and implementation. Led 40+ enterprise client conversions, cutting onboarding time by 30% while improving satisfaction. Skilled in project management, Salesforce, Jira, API integrations, and workflow optimization, delivering measurable operational improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Onboarding Specialist, Conversions

Guideline, Inc.
San Diego, USA
04.2024 - Current
  • Facilitate onboarding and conversion processes for 40+ enterprise clients simultaneously, achieving a 30% reduction in onboarding duration.
  • Troubleshoot integration issues with payroll systems to maintain operational efficiency.
  • Oversee management of plan asset transfers to support client needs.
  • Leveraged Salesforce, Jira, and internal dashboards to streamline implementations and improve service delivery.

Senior Account Coordinator

Guideline, Inc.
09.2021 - 04.2024
  • Partnered cross-functionally to streamline operations and deliver customer success initiatives.
  • Handled escalated client issues, serving as the primary advocate for client needs with internal teams.
  • Supported team development by mentoring new hires, creating training materials, and leading mentorship programs.
  • Revamped Confluence documentation for integrations, workflows, and platform FAQs, reducing inbound support requests by 20%.
  • Recognized with two CSAT awards and two peer-nominated Team Values awards.

Network Contracts Administrator

Southern CA Physicians Managed Care
12.2020 - 07.2021
  • Drafted and managed company contracts, ensuring compliance with federal and state managed care guidelines.
  • Coordinated with legal teams to align agreements with regulatory requirements and organizational policies.
  • Conducted data analysis of newly implemented software, generating reports for executive review.

Program Coordinator

Kindred Healthcare
San Diego, USA
08.2020 - 12.2020
  • Supported program managers by preparing reports, tracking KPIs, and maintaining compliance with healthcare regulations and accreditation standards.
  • Improved patient scheduling efficiency by 15% by implementing new organizational tools and workflows.
  • Created and maintained standard operating procedures (SOPs) that enhanced team onboarding and training consistency.

HR/Office Coordinator

Emburse/Certify
San Diego, USA
08.2019 - 08.2020

Office Coordinator

RDO Equipment
San Diego, USA
08.2019 - 08.2020

Education

Bachelor of Science - Health Informatics

University of Central Florida
Orlando, FL
01.2021

Associate of Science - Business

Valencia College
Orlando, FL
01.2015

Skills

  • Client onboarding and success
  • Project management
  • SaaS and fintech solutions
  • Payroll and API integration
  • Customer relationship management
  • Process improvement and optimization
  • Documentation and training development
  • Data analysis and reporting
  • Cross-functional collaboration
  • Problem solving and escalation handling
  • Technical integration and troubleshooting

Certification

  • Web Development & Responsive Design, She Codes, 01/01/23
  • Six Sigma Yellow Belt, GoLeanSixSigma, 01/01/20

Timeline

Onboarding Specialist, Conversions

Guideline, Inc.
04.2024 - Current

Senior Account Coordinator

Guideline, Inc.
09.2021 - 04.2024

Network Contracts Administrator

Southern CA Physicians Managed Care
12.2020 - 07.2021

Program Coordinator

Kindred Healthcare
08.2020 - 12.2020

HR/Office Coordinator

Emburse/Certify
08.2019 - 08.2020

Office Coordinator

RDO Equipment
08.2019 - 08.2020

Bachelor of Science - Health Informatics

University of Central Florida

Associate of Science - Business

Valencia College

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