Cristina Conchas
San Diego,CA
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Sharp Healthcare
San Diego, CA
06.2024 - Current
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed insurance verifications and authorizations to ensure coverage of services.
Patient Access Representative
UCSD Medical Center
San Diego, CA
08.2023 - 03.2024
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Patient Service Specialist
Scripps Healthcare
San Diego, CA
05.2018 - 08.2023
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Verified demographics and insurance information to register patients in computer system.
Front Desk Team Lead
Marque Urgent Care
La Mesa, CA
09.2016 - 05.2019
- Provided support to the front desk team in order to ensure quality customer service.
- Maintained accurate records of all transactions processed at the front desk.
- Performed cashiering duties when necessary by processing payments from customers.
- Created weekly work schedules for all assigned personnel according to business needs.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Entered patient demographic information into the Electronic Health Records system.
- Updated patient accounts and information daily.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education
Certificate - Medical Administration Secretary
U.S. Colleges of Health & Human Services
San Diego, CA01-2015
Certificate - Medical Assistant
San Ysidro Adult School
San Ysidro, CA01-2015
Skills
- Patient check-in
- Patient identity verification
- Money handling
- Problem-solving
- Verbal and written communication
- Eligibility determination
- Insurance verification
- EMR updating
- Medical terminology
- Phone and email etiquette
- Multitasking and organization
- Customer service
- HIPAA compliance
- Friendly and outgoing
- Patient registration
References
References available upon request.
Timeline
Patient Access Representative
Sharp Healthcare
06.2024 - Current
Patient Access Representative
UCSD Medical Center
08.2023 - 03.2024
Patient Service Specialist
Scripps Healthcare
05.2018 - 08.2023
Front Desk Team Lead
Marque Urgent Care
09.2016 - 05.2019
Certificate - Medical Administration Secretary
U.S. Colleges of Health & Human Services
Certificate - Medical Assistant
San Ysidro Adult School
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