Cristina Corral
Peoria
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Contractor
Acclivityhealthcare
02.2026 - Current
- Streamlined patient registration processes to ensure accurate data entry and adherence to health regulations.
- Executed payment processing utilizing cash and credit cards while ensuring precise transaction record-keeping.
- Secured compliance with HIPAA standards to protect confidentiality of sensitive patient information throughout all interactions.
Administrative Assistant
Heat Wave Electrical Service
01.2026 - Current
- Managed correspondence and communication between departments and clients effectively.
- Implemented organizational systems for improved document retrieval and storage.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Patient Access Representative
Banner health
07.2024 - 01.2026
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.
Financial Aid Representative
Arizona state university
05.2021 - 05.2024
- Researched complex issues related to financial aid policies and procedures to ensure accurate interpretation of rules and regulations.
- Maintained up-to-date knowledge of federal, state and institutional regulations related to financial aid programs.
- Interfaced regularly with external agencies such as lenders and guaranty agencies regarding loan processing and repayment issues.
Crew Trainer
McDonalds
04.2019 - 01.2022
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Monitored employee progress and provided constructive criticism.
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
Crew Trainer
Subway
05.2018 - 08.2018
- Trained new crew members on operational procedures and safety protocols.
- Assisted management in implementing best practices for efficiency and accuracy.
Education
Bachelor of Science (B.S.) - Health Science
Arizona State University
Tempe, AZ, US05.2024
Skills
- Time management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Self motivation
- Multitasking
Languages
Spanish
Advanced
Timeline
Contractor
Acclivityhealthcare
02.2026 - Current
Administrative Assistant
Heat Wave Electrical Service
01.2026 - Current
Patient Access Representative
Banner health
07.2024 - 01.2026
Financial Aid Representative
Arizona state university
05.2021 - 05.2024
Crew Trainer
McDonalds
04.2019 - 01.2022
Crew Trainer
Subway
05.2018 - 08.2018
Bachelor of Science (B.S.) - Health Science
Arizona State University