Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Cristina Diaz

Torrance,CA

Summary

Results-driven operations management professional with a proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability for reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Recognized for leadership, communication, and problem-solving abilities to achieve organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

KIG PROPERTIES, INC.
07.2017 - Current
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing properties
  • Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
  • Contracted with tenants by negotiating leases and collecting security deposit
  • Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
  • Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping
  • Maintained building systems by contracting for maintenance services and supervising repairs
  • Secured property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
  • Enforced occupancy policies and procedures by confronting violators

Co-Owner

Sweet Cheeks Pastries
04.2017 - Current
  • Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies
  • Developing and implementing advertising and marketing strategies to attract new customers
  • Training staff to produce high-quality bakery items while following proper food handling procedures
  • Strategically arranging bakery items in display cases to encourage customer purchases
  • Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Operations Manager

VMIII Auto Shop
01.2021 - 06.2025
  • Examining and analyzing the body shop's accounts, both personal and commercial accounts
  • Accounts Receivables & Accounts payables
  • Preparing financial statements, daily, monthly and quarterly
  • Ensure all records are in legal compliance, including but not limited to city licenses, and CA Franchise Tax board
  • Wrote and completed estimates/supplements in accordance with company and insurance guidelines
  • Order parts, check availability and ensure that we receive the accurate discount from all vendors
  • Educate the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Licensed Insurance Agent

State Farm Mutual Automobile Insurance Company
06.2011 - 07.2017
  • Insurance sales & Vehicle Loans through State Farm Bank
  • Consult with clients after performing a needs assessment to better offer products
  • Auto, Home, Life, Health, Property and casualty
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Professional, never drove clients to a different insurer
  • Boosted sales revenue by implementing effective sales strategies and monitoring team performance.
  • Recruited trained, and mentored high-performing sales associates who consistently exceeded sales targets.

Education

College in Business -

Cal State University Dominguez Hills
Carson, CA
05.2009

Skills

  • Maintenance
  • Accounts Payable
  • Property Management
  • Yardi
  • Budgeting
  • Office Management
  • Accounting
  • Property Leasing
  • Microsoft Outlook
  • Accounts Receivable
  • General Ledger Accounting
  • Financial Report Writing
  • Account Reconciliation
  • Payroll
  • Continuous improvement
  • Microsoft Office
  • Bank Reconciliation
  • Marketing
  • Journal Entries
  • Operations Management

Certification

Real Estate License, 03/01/23, Active

Assessments

Attention to detail, Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information.

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

VMIII Auto Shop
01.2021 - 06.2025

Property Manager

KIG PROPERTIES, INC.
07.2017 - Current

Co-Owner

Sweet Cheeks Pastries
04.2017 - Current

Licensed Insurance Agent

State Farm Mutual Automobile Insurance Company
06.2011 - 07.2017

College in Business -

Cal State University Dominguez Hills

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