Cristina Dinu
Manchester,NH
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
La-Z-Boy Furniture
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
T-Mobile
09.2015 - 05.2016
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Sales Manager
Macys Department Store
05.2013 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Masters - Marketing
Southern New Hampshire University
Hooksett, NH05.2010
Bachelor's - International Business
Southern New Hampshire University
Hooksett, NH05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
- Inventory Management
Timeline
Store Manager
La-Z-Boy Furniture
05.2016 - Current
Store Manager
T-Mobile
09.2015 - 05.2016
Sales Manager
Macys Department Store
05.2013 - 09.2015
Masters - Marketing
Southern New Hampshire University
Bachelor's - International Business
Southern New Hampshire University
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