CRISTINA DOMINGUEZ
Odessa,TX
Summary
Systematic Administrative Assistant with over four years of experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Social Services Specialist
Ector County Independent School District
11.2023 - Current
- Cultivated positive, trusting relationships with parents, students and community promote effective coordination of resources.
- Improve school attendance by promoting positive home and school environment.
- Assisted parents in accessing services and benefits by providing education and information about community resources, successfully assisting
- Work with school personnel to identify students with attendance problems and or social-economic needs
- Assist families in obtaining clothing, food, shelter, utilities and other basic needs
- Work with parents to enhance parenting skills
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting
Administrative Assistant
ECISD
07.2017 - 11.2023
- Monitored Principal's work calendar and scheduled appointments, meetings, and travel.
- Manage various parent and customer calls per day.
- Operate general office duties, including answering multi-line phone systems, routine calls, addressing staff concerns, and greeting visitors.
- Managed office inventory placed purchase orders to maintain adequate stock levels, and closed purchase orders in a timely manner.
- Coordinated travel arrangements, including booking airfare, hotel, and ground transportation.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Insurance Agent
Tara Simmons Insurance Agency
06.2016 - Current
- Calculated quotes and educated potential clients on insurance options.
- Annual review on client's account.
- Outside marketing
- Process applications, payments, and make collection calls
- Cross-sell products
- Customer service calls
Patient Access Representative
Medical Center Hospital
07.2015 - 03.2016
- Closed an average of $15,000 collections a month
- Modeled exceptional customer service skills
- Finalized collections and collected necessary deposits at time of service
- Worked on daily ultrasound schedule
- Participated at all monthly meetings
Full-time Student
Midland College
08.2013 - 08.2015
- Attended college full time to obtain an Associates degree in Health Information Management
Senior Life/Health Agent
Tara Simmons Insurance
10.2012 - 01.2015
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Prepared necessary paperwork to process insurance sales and renewals.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
Customer Service Agent
Farmers Insurance
08.2011 - 10.2012
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Processed applications, payments, corrections, endorsements and cancellations.Called promoted agency products to customers in person, on the telephone and in writing.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- warm leads each week to expand client base.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Met with prospective customers and business owners in their homes, businesses and other settings.
Education
Associate of Applied Science - Health Care Administration
Grand Canyon University
Phoenix, AZ09.2022
Associate of Applied Science - Health Information Management
Midland College
Midland, TX08.2015
High School Diploma -
Permian High School
Odessa, TX1991
Skills
- Proactive team player
- Strong Organizational Skills
- Driven
- Policy coverage expert
- Recordkeeping
- Excellent Communication
- Microsoft Word
- Bilingual in Spanish and English
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team of sevan in the development of Improving school attendance and promoting positive environment
- Completed payroll for Substitute Teachers and part time staff
- Training - Responsible for training all new employees to ensure continued quality of customer service.
References
- Upon request
Certification
- General Lines Agent: Life,Accident, Health and HMO, Property and Casualty
Timeline
Social Services Specialist
Ector County Independent School District
11.2023 - Current
Administrative Assistant
ECISD
07.2017 - 11.2023
Insurance Agent
Tara Simmons Insurance Agency
06.2016 - Current
Patient Access Representative
Medical Center Hospital
07.2015 - 03.2016
Full-time Student
Midland College
08.2013 - 08.2015
Senior Life/Health Agent
Tara Simmons Insurance
10.2012 - 01.2015
Customer Service Agent
Farmers Insurance
08.2011 - 10.2012
Associate of Applied Science - Health Care Administration
Grand Canyon University
Associate of Applied Science - Health Information Management
Midland College
High School Diploma -
Permian High School
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