Cristina Dominguez
Tampa,FL
Summary
Dedicated and customer-focused insurance professional with over 20 years of experience in delivering exceptional service. Bilingual in English and Spanish, adept at addressing client needs, resolving issues efficiently, and fostering positive relationships. Committed to enhancing customer satisfaction and contributing to team success.
Overview
15
15
years of professional experience
Work History
Auto Insurance Underwriter
Pearl Holding Group
Coral Springs, Florida
01.2023 - 04.2024
- Evaluated insurance applications for risk assessment and underwriting decisions.
- Analyzed financial documents to determine insurability and premium rates.
- Reviewed claims history to identify potential red flags in applications.
- Developed underwriting guidelines to streamline application processing efficiently.
- Communicated underwriting decisions clearly to agents and stakeholders for transparency.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
Insurance Sales Agent
Allstate Insurance Co
Pompano Beach, Florida
01.2021 - 12.2022
- Maintained strong relationships with clients through regular communication and updates.
- Built strong relationships with clients to understand their insurance needs.
- Provided expert guidance on policy options and coverage details.
- Conducted thorough policy reviews to ensure client satisfaction and compliance.
- Developed marketing strategies to attract new customers and retain existing ones.
- Processed applications and paperwork related to policy issuance or renewal.
- Identified cross-selling opportunities among existing customers.
- Followed up with clients regularly to ensure satisfaction with services provided.
Customer Service Representative
PEOPLE’S TRUST INSURANCE
Deerfield Beach, USA
01.2019 - 09.2020
- Transfer calls to agencies to service their policies.
- Provide support and expertise to insurance customers
- Assist customers with questions regarding their homeowner’s insurance policy
- Service in house policies by taking payments and making changes to the policy per insured request
- Assist lenders with policy information
- Average Talk Time: 50 -80 people/day
Customer Service Professional
STATE FARM
Saint Petersburg, USA
01.2017 - 01.2019
- Provide support and expertise to insurance customers.
- Assist customers with questions regarding insurance products.
- Sell homeowners, auto, and health insurance.
- Sell and refinance auto and home loans.
- Meet monthly metric goal of at least 3 mortgages per month.
- Administrative duties including reporting, data entry and updating customer files.
Customer Service Representative
Chase Auto Finance
Tampa, Florida
01.2014 - 01.2016
- For 7 years I played an interval role as a customer service professional in several areas throughout the company
- High volume inbound call center taking over 100 calls per day.
- Verified customer’s information and take payments, answer inquiries about vehicle titles or lien releases after payoff.
- Processed requests for refunds, title corrections, name changes and advise of status and timeframes.
- Maintained a relationship with customers for future business revenue.
- Confirm new auto loan information including re-issuing statements and bills if not received.
- Often provided payoff information to dealerships and insurance companies.
Intake Specialist
CHASE
Tampa, Florida
01.2009 - 01.2014
- Audited FNMA and FHLMC files for the government Super Streamline Refinance Programs to ensure that guidelines are up to standard, and maintain the integrity of all files.
- Verified closing details used were following state and regulatory laws while assigning each file to our internal closing partners for loan closing at a high volume capacity with little to no room for error.
Education
Associate of Science - DIGITAL PHOTOGRAPHY
International Academy of Design And Technology
Tampa, FL07-2007
Skills
- Active listening
- Attention to detail
- Complaint management
- Conflict resolution
- Client retention strategies
- Policyholder education and support
- Relationship building
- Record keeping and document
- Handling high call volumes
- Time management
- Bilingual English and Spanish
- Insurance software
Timeline
Auto Insurance Underwriter
Pearl Holding Group
01.2023 - 04.2024
Insurance Sales Agent
Allstate Insurance Co
01.2021 - 12.2022
Customer Service Representative
PEOPLE’S TRUST INSURANCE
01.2019 - 09.2020
Customer Service Professional
STATE FARM
01.2017 - 01.2019
Customer Service Representative
Chase Auto Finance
01.2014 - 01.2016
Intake Specialist
CHASE
01.2009 - 01.2014
Associate of Science - DIGITAL PHOTOGRAPHY
International Academy of Design And Technology