Cristina Edwards
Client Success Associate
Fort Myers,FL
Summary
Client-focused Client Success Associate offering experience managing key accounts to deliver superior service. Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Client Success Associate
Gartner Inc.
Fort Myers, FL
06.2019 - Current
- Managed a book of business of existing 30 accounts and up to 2,000 clients (IT professionals such as IT engineers, IT architects, IT developers )
- Proactively engaged with clients at least 2 times per year (middle and end of contract lifecycle) to garner a firm understanding of their mission critical priorities.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs with leadership to ensure client retention and 10x ROI
- Educated clients on how best to utilize Gartner’s market research, data, and insights
- Collaborated with both internal and external business partners
- Problem solved to bring timely resolutions to complex issues
Social Media Intern
Chloe’s Cookies
Fort Myers, FL
11.2018 - 05.2019
- Drafted and managed online and social media communications designed to promote company brand, image and values.
- Increased brand recognition and social media following in target audience through engaging content, creative promotions, and marketing campaigns.
- Designed content for social media posts, newsletters, and advertisements.
- Photographed and edited high-quality product images.
Education
Bachelor of Science - Marketing
Florida Gulf Coast University
Fort Myers, FL 08.2015 - 05.2019
Skills
Account management
Client engagement
Proficiency in platforms such as Google Drive, Excel, Word, Canva & MailChimp
IT terminology knowledge
Engagement report preparation
Proficiency in collaboration platforms such as WebEx and Microsoft Teams
Timeline
Client Success Associate
Gartner Inc.
06.2019 - Current
Social Media Intern
Chloe’s Cookies
11.2018 - 05.2019
Bachelor of Science - Marketing
Florida Gulf Coast University
08.2015 - 05.2019