Kristin Brown
Summary
B2B Client Success professional with a Master’s in Industrial Psychology, skilled in enhancing customer engagement and retention. Combines behavioral insights with strategic relationship management to drive significant results and revenue.
Overview
1
1
Certification
Work History
Client Success Associate
Infuse
08 2023 - Current
- Support business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
- Increase client retention rates by building strong relationships and providing personalized support for their business needs.
- Manage multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives, driving significant revenue growth.
- Conduct regular follow-up calls with clients to ensure their ongoing satisfaction with products or services and proactively identify any potential issues before they escalate.
- Drive customer loyalty by consistently exceeding expectations and providing unparalleled support throughout the entire client lifecycle.
Writing Instructor
Brainfuse
05 2020 - 08 2023
- Clarified difficult concepts by breaking them down into easily digestible components, simplifying abstract ideas for improved comprehension.
Education
Master of Arts - Industrial and Organizational Psychology
The Chicago School of Professional Psychology
08.2021
Bachelor of Science - Psychology
Kennesaw State University
02.2018
Skills
- Digital content generation
- Strategic planning
- Campaign management
- Marketing and advertising
- Client communication
- MS Office
- Excel
- API Integration
- Client service optimization
- Account management
- Key stakeholder relationship building
Certification
- Competitive Positioning, Intent Driven Marketing, RevOps, Story Telling in B2B Marketing, SMM & Influencer Marketing, Demand Generation, Lead Nurturing
Timeline
Client Success Associate
Infuse
08 2023 - Current
Writing Instructor
Brainfuse
05 2020 - 08 2023
Master of Arts - Industrial and Organizational Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Psychology
Kennesaw State University
Similar Profiles
Maduvha MunzheleleMaduvha Munzhelele
Market Research Analyst at InfuseMarket Research Analyst at Infuse
Ray CollinsRay Collins
Senior Software Engineer at Infuse CorpSenior Software Engineer at Infuse Corp
Mark VallettiMark Valletti
Director of Operations at Infuse HospitalityDirector of Operations at Infuse Hospitality