Cristina Fernandez
Naples,Fl
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Commercial Sales Manager
AutoZone
04.2018 - 04.2024
- Motivated team to meet and exceed sales goals
- Provided extensive leadership by effectively communicating strategic goals and plans
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Responded to customer feedback in professional and constructive way.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Motivated team to meet and exceed sales goals.
Drive Thru Director
Chick Fil A
04.2016 - 04.2018
- Accurately operated cash register to process customer payments
- Keep the drawer balanced by accurately processing cash, credit and debit payments
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
Chef Manager
Brisas Tropical
02.2014 - 09.2015
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Quality Director
A.M. Frutas y Vegetales
09.2013 - 02.2014
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Conducted thorough root cause analyses to identify areas for improvement, leading to increased efficiency and reduced defects.
- Coordinated with research and development teams to ensure that new product designs met established quality requirements before entering mass production stages.
- Developed comprehensive quality documentation, including policies, procedures, and work instructions, ensuring compliance with industry standards.
Quality Assurance Food Safety Technician
Pala Pizza
01.2012 - 09.2013
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Participated in third-party audits of facility operations demonstrating commitment to transparency and adherence to industry standards.
- Evaluated supplier performance through regular audits, strengthening relationships while upholding high-quality expectations for raw materials received.
Customer Services
Coral Hospitality
06.2008 - 01.2012
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Drugs Security Agent
American Airlines
07.2007 - 07.2008
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Hospitality Management - Food & Beverage
09.2014
Certificate of Achievement - International Security Program
12.2007
Diploma D’Etudes En Langue Francaise - French Studies
10.2006
High School Diploma -
06.2006
Junior Advanced Courses - English-as-a-Second-Language Education
03.2004
Skills
- Problem Anticipation and Resolution
- Time Management
- Positive and Constructive Feedback
- Scheduling and Coordinating
- Customer Service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Chinese (Mandarin)
Elementary
Certification
Parts Experts
Timeline
Commercial Sales Manager - AutoZone
04.2018 - 04.2024
Drive Thru Director - Chick Fil A
04.2016 - 04.2018
Chef Manager - Brisas Tropical
02.2014 - 09.2015
Quality Director - A.M. Frutas y Vegetales
09.2013 - 02.2014
Quality Assurance Food Safety Technician - Pala Pizza
01.2012 - 09.2013
Customer Services - Coral Hospitality
06.2008 - 01.2012
Drugs Security Agent - American Airlines
07.2007 - 07.2008
Pontificia Universidad Católica Madre Y Maestra - Hospitality Management , Food & Beverage
Flagship University - Certificate of Achievement , International Security Program
Alliance Franchise Du Saint Domingue - Diploma D’Etudes En Langue Francaise, French Studies
Elvira De Mendoza - High School Diploma,
Instituto Dominico Americano - Junior Advanced Courses , English-as-a-Second-Language Education
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