Cristina Fernandez
Naples,Fl
Summary
Skilled Customer Service professional with a solid understanding of service delivery and exceptional multitasking abilities. History of building professional relationships that enhance profitability and support business success.
Overview
18
18
years of professional experience
Work History
Dispatch Operations Manager
NAPA Auto Parts
06.2024 - Current
- Coordinated dispatching and scheduling of equipment and personnel for on-time deliveries.
- Responded to customer inquiries, effectively resolving issues to uphold satisfaction standards.
- Supervised team performance through targeted training and ongoing support initiatives.
Commercial Sales Manager
AutoZone
04.2018 - 04.2024
- Motivated team to meet and exceed sales goals
- Provided extensive leadership by effectively communicating strategic goals and plans
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Responded to customer feedback in professional and constructive way.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
Drive Thru Director
Chick Fil A
04.2016 - 04.2018
- Keep the drawer balanced by accurately processing cash, credit and debit payments
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
Chef Manager
Brisas Tropical
02.2014 - 09.2015
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost .
- Developed kitchen staff through training.
- Create new menus
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
Quality Director
A.M. Frutas y Vegetales
09.2013 - 02.2014
- Inspected incoming products for adherence to labeling laws and company .
- Coordinated with research and development teams to ensure that new product designs met established quality requirements before entering mass production stages.
- Developed comprehensive quality documentation, including policies, procedures, and work instructions, ensuring compliance with industry standards.
Quality Assurance Food Safety Technician
Pala Pizza
01.2012 - 09.2013
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Participated in third-party audits of facility operations demonstrating commitment to transparency and adherence to industry standards.
- Evaluated supplier performance through regular audits, strengthening relationships while upholding high-quality expectations for raw materials received.
Customer Services
Coral Hospitality
06.2008 - 01.2012
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Drugs Security Agent
American Airlines
07.2007 - 07.2008
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Hospitality Management - Food & Beverage
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic09.2014
Certificate of Achievement - International Security Program
Flagship University
Fort Worth, TX12.2007
Diploma D’Etudes En Langue Francaise - French Studies
Alliance Franchise Du Saint Domingue
Dominican Republic10.2006
High School Diploma -
Elvira De Mendoza
Dominican Republic06.2006
Junior Advanced Courses - English-as-a-Second-Language Education
Instituto Dominico Americano
Dominican Republic03.2004
Skills
- Issue resolution strategies
- Time optimization
- Constructive criticism
- Scheduling expertise
- Customer support services
- Communication proficiency
- Mentoring and training programs
- Onboarding processes
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Dispatch Operations Manager
NAPA Auto Parts
06.2024 - Current
Commercial Sales Manager
AutoZone
04.2018 - 04.2024
Drive Thru Director
Chick Fil A
04.2016 - 04.2018
Chef Manager
Brisas Tropical
02.2014 - 09.2015
Quality Director
A.M. Frutas y Vegetales
09.2013 - 02.2014
Quality Assurance Food Safety Technician
Pala Pizza
01.2012 - 09.2013
Customer Services
Coral Hospitality
06.2008 - 01.2012
Drugs Security Agent
American Airlines
07.2007 - 07.2008
Hospitality Management - Food & Beverage
Pontificia Universidad Católica Madre Y Maestra
Certificate of Achievement - International Security Program
Flagship University
Diploma D’Etudes En Langue Francaise - French Studies
Alliance Franchise Du Saint Domingue
High School Diploma -
Elvira De Mendoza
Junior Advanced Courses - English-as-a-Second-Language Education
Instituto Dominico Americano
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