Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Figueroa

Waikoloa

Summary

Experienced Ground Operations agent seeking a position that offers room for growth and potential career advancement. My training and experience will ensure that I am the perfect candidate for this position.

Overview

4
4
years of professional experience

Work History

Operations Agent

Southwest Airlines
07.2025 - Current
  • Monitored aircraft movements and communicated with ground crew for operational efficiency.
  • Streamlined check-in processes, enhancing passenger experience through improved workflow.
  • Collaborated with airline staff to resolve passenger issues and enhance service quality.
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
  • Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
  • Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.

Ramp Agent

Southwest Airlines
11.2023 - 07.2025
  • Responsible for ground operations, including directing planes, handling cargo/baggage, and ensuring safety protocols.
  • Capable of lifting heavy items and working in a fast paced environment.

Equipment Handler

G2 Aviation
11.2022 - 11.2023
  • Track and records inventory of equipment (Radios, scanners, PPE, etc)
  • Coordinate and distribute equipment to employees ensuring they have what they need for their task

Customer Service Representative

Walgreens
01.2022 - 10.2023
  • Provides customer service by greeting customers
  • Answer Questions and resolves customer issues to ensure a positive experience
  • Manage money transactions
  • Maintain a clean and organized environment

Education

G.E.D -

Orange Technical College
Orlando, FL
05.2022

Skills

  • Fluent spanish speaker
  • Leadership
  • Communication
  • Problem-solving
  • Security regulations
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Flight records management

Languages

Spanish
Professional Working

Timeline

Operations Agent

Southwest Airlines
07.2025 - Current

Ramp Agent

Southwest Airlines
11.2023 - 07.2025

Equipment Handler

G2 Aviation
11.2022 - 11.2023

Customer Service Representative

Walgreens
01.2022 - 10.2023

G.E.D -

Orange Technical College

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