Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristina Galvan

Joliet,IL

Summary

Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Personable, friendly, and solution oriented with experience using company policies and practices to establish professional and positive relationships with customers. Organized multitasker dedicated to actively contributing to organizational growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Associate

Michaels Arts and Crafts
Joliet, IL
05.2022 - 08.2022
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered telephone to give callers store information and look up order details.
  • Assisted customers with product selection, pricing and availability.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided cash register operations and handled customer payments.
  • Demonstrated excellent customer service skills at all times.

Call Center Representative

Solix CMR
Saint Charles, IL
04.2015 - 12.2015
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Sales Associate

T Mobileretailer
Shorewood, IL
05.2013 - 10.2014
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained records related to sales for store management.
  • Provided technical support to customers with existing devices and troubleshooted issues they were having.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated how to use new phone models and accessories.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Daycare Teacher's Assistant

Sunshine Daycare Pre-K Ltd.
Joliet, IL
09.2005 - 12.2012
  • Completed and mailed contracts, invoices or checks.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Developed organizational filing systems for confidential customer records and reports.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Processed and prepared business or government forms and expense reports.
  • Troubleshot office equipment, computer hardware and software issues.
  • Typed, formatted and edited correspondence and other documents.
  • Proofread and corrected correspondence and reports for error-free documentation.

Education

High School Diploma -

Joliet West High School
Joliet, IL
05-2005

Skills

  • Certificate in Communication in a New Age through University of Phoenix
  • Customer Service
  • Return Processing
  • Payment Processing
  • Office Administration
  • Data Entry
  • Presentation Development
  • Project Planning
  • Payroll Processing
  • Proofreading
  • Scheduling
  • Contract Preparation
  • File Maintenance
  • Proofreading Documents
  • Mobile Device Management
  • Customer Assistance
  • Organization
  • Computer Proficiency and Microsoft Office
  • Team Cooperation
  • Call Control
  • Account Updating

Certification

  • Certificate in Communication in a New Age

Timeline

Store Associate

Michaels Arts and Crafts
05.2022 - 08.2022

Call Center Representative

Solix CMR
04.2015 - 12.2015

Sales Associate

T Mobileretailer
05.2013 - 10.2014

Daycare Teacher's Assistant

Sunshine Daycare Pre-K Ltd.
09.2005 - 12.2012

High School Diploma -

Joliet West High School

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Cristina Galvan