Cristina Gomez
Simi Valley,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Main Toddler Teacher
Rainbow Early Learning Center
08.2024 - Current
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
Customer Service and Merchandiser
Kendal Floral LLC
07.2020 - 08.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Designed product displays to attract customers and increase sales.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Customer Service rep.
PanaSystem
02.2014 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service and Shipping
Just Deals
09.2011 - 06.2013
- Coordinated logistics operations including shipping schedules and transportation arrangements, ensuring timely delivery of goods to customers or partners.
- Coordinated with warehouse staff to ensure proper inventory management, reducing stock discrepancies and delays in shipping.
- Strengthened product quality control through comprehensive inspection of molds and castings before shipping.
- Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
- Checked and rechecked orders before packaging and shipping items.
- Reduced shipping costs for clients through effective negotiation of carrier contracts and rates.
Shipping and Receiving
Minilec Service LLC
11.2009 - 06.2011
- Coordinated with shipping and receiving departments to ensure seamless flow of goods and materials.
- Proactively coordinated with other departments, such as shipping and receiving, to ensure a seamless end-to-end production cycle for kit assemblies.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained documentation of shipping and receiving packages in word and excel.
Customer Service Representative
J and C Construction and Roll Off
07.2008 - 11.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Cashier
Pizza Hut
06.2007 - 11.2007
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Cleveland High School
Reseda, CA01.2013
Certified Early Childhood Educator - Early Childhood Care And Education
West Valley Occupational Center (WVOC)
Woodland Hills06-2024
Associate of Arts - Liberal Studies
Moorpark College
Moorpark, CA06-2026
Skills
- Write and speak Spanish fluently
- Write and speak English fluently
- Over 8 Years Customer Service Experience
- Works well with others
- Familiar with Word, Excel, and Outlook
- Fast learner
- 60 words per minute
- High call volume
Languages
Spanish
English
Timeline
Main Toddler Teacher
Rainbow Early Learning Center
08.2024 - Current
Customer Service and Merchandiser
Kendal Floral LLC
07.2020 - 08.2024
Customer Service rep.
PanaSystem
02.2014 - 05.2019
Customer Service and Shipping
Just Deals
09.2011 - 06.2013
Shipping and Receiving
Minilec Service LLC
11.2009 - 06.2011
Customer Service Representative
J and C Construction and Roll Off
07.2008 - 11.2008
Cashier
Pizza Hut
06.2007 - 11.2007
Cleveland High School
Certified Early Childhood Educator - Early Childhood Care And Education
West Valley Occupational Center (WVOC)
Associate of Arts - Liberal Studies
Moorpark College
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