Cristina Gonzalez
St. Louis,MO
Summary
Results-driven healthcare leader with more than 10 years of experience in referral coordination, patient services, and healthcare administration. Proven success leading teams, developing staff, streamlining internal workflows, improving operational efficiency, and ensuring compliance with insurance authorization requirements. Recognized for building collaborative relationships across departments, enhancing patient care coordination, and driving process improvements that support organizational goals. Bilingual in English and Spanish.
Overview
17
17
years of professional experience
Work History
Lead Referral Coordinator
Affinia Healthcare
07.2023 - Current
- Lead daily operations of the referral coordination team, ensuring compliance with insurance authorization requirements and organizational policies.
- Spearhead training and professional development initiatives for referral coordinators, strengthening team performance and cross-department collaboration.
- Conduct comprehensive workflow audits, analyze referral metrics, and prepare reports that identify process improvements and enhance operational efficiency.
Lead Patient Services Advocate
ATSU-MOSDOH/Affinia Healthcare
05.2016 - 06.2023
- Supervised front-line Patient Services Advocates while managing daily departmental operations and maintaining exceptional patient service.
- Oversaw patient registration, insurance verification, fee assessment, and payment collection while ensuring accurate patient records and regulatory compliance.
- Served as the primary liaison among patients, dental student providers, and clinical leadership to improve communication and coordinate efficient patient care.
Front Desk Coordinator
Child Development Center/Affinia Healthcare
08.2009 - 10.2015
- Managed patient scheduling, insurance authorizations, and referrals to ensure timely access to care.
- Maintained accurate electronic health records, and supported clinical documentation with high degree of accuracy.
- Maintained office supply procurement and inventory control, ensuring efficient resource allocation while optimizing operational costs.
Education
Bachelor of Healthcare Management -
Avila University
05-2028
The National Society of Leadership And Sucess
05-2026
Professional Medical Interpreter Training
01-2005
Skills
- Team Leadership
- Referral Management
- Patient Care Coordination
- Data Reporting & Analysis
- Insurance Authorization and Verification
- Electronic Health Records (EHR/EMR)
- Microsoft Office
- Healthcare Administration
- HIPAA Compliance
- Training & Staff Development
- Bilingual (English/Spanish)
Timeline
Lead Referral Coordinator
Affinia Healthcare
07.2023 - Current
Lead Patient Services Advocate
ATSU-MOSDOH/Affinia Healthcare
05.2016 - 06.2023
Front Desk Coordinator
Child Development Center/Affinia Healthcare
08.2009 - 10.2015
Bachelor of Healthcare Management -
Avila University
The National Society of Leadership And Sucess
Professional Medical Interpreter Training