Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Mobile Notary & Loan Signing Agent
The Midas Touch Mobile Notary, LLC
01.2025 - Current
Operate self-employed mobile notary and certified loan signing business, achieving high client satisfaction and repeat business.
Prepare and notarize deeds, affidavits, powers of attorney, contracts, and other legal documents.
Verify signer identities and ensure compliance with California notarial laws.
Maintain accurate records and coordinate appointments while delivering exceptional client service.
Maintain accurate records and coordinate appointments to ensure seamless client experiences.
Call Center Supervisor
UFW Foundation
12.2022 - 11.2024
Supervised daily call center operations and enhanced team performance through targeted coaching.
Trained and coached employees on customer service procedures to improve service quality and customer satisfaction.
Trained and coached employees on customer service procedures.
Coordinated staffing schedules and conducted performance reviews to align team goals with operational needs.
Scheduling Assistant
Digestive Disease Consultants
02.2022 - 09.2022
Coordinated consultations and procedures, verified insurance, processed referrals, and maintained accurate patient records to ensure smooth operations.
Addressed scheduling conflicts to enhance patient service and improve appointment accessibility.
Coordinated patient appointments across provider schedules, balancing urgency, availability, and referral requirements.
Verified insurance coverage and eligibility before visits, reducing scheduling delays and billing issues.
Managed referral intake and routed documentation to support timely consultation bookings.
Senior Registration Clerk
Contra Costa County Public Health
06.2018 - 09.2021
Coordinated county COVID-19 testing and vaccination operations, ensuring efficient service delivery to community members.
Registered patients and verified insurance while collaborating with teams during large-scale public health events to facilitate seamless operations.
Registered patients, verified demographics, and updated confidential records in electronic health systems.
Scheduled appointments, managed visit calendars, and coordinated patient flow for clinic operations.