Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Herrera

Westland

Summary

Seasoned professional in law enforcement recognized for high productivity and efficiency in completing tasks. Skilled in critical incident response, crime scene management, and community policing, which enhance ability to serve and communicate effectively. Excel in communication and problem-solving, ensuring positive outcomes in high-pressure situations.

Overview

6
6
years of professional experience

Work History

Police Officer, Uniformed Road Patrol

City of Wayne
Wayne
11.2022 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • I utilized communication skills when interacting with diverse populations, fostering trust and ongoing professional relationships between myself and those I was helping.
  • De-escalating high-risk situations by adjusting my tone of voice and choice of words to better relate to individuals in crisis or need.
  • I wrote detailed reports on situations in which I responded.
  • Submitted warrant recommendations to the city and county prosecutors.
  • Responded to daily emails from prosecutors and other city and county employees.
  • Made phone calls to report crimes, confirm court dates, question, and interrogate individuals..

Sales Associate

Von Maur
Livonia
11.2021 - 02.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Answered store and merchandise questions and led customers to wanted items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Staff Member

Dairy Queen
Wayne
04.2021 - 08.2021
  • Maintained positive working relationship with fellow staff and management.
  • Utilized strong multitasking skills to manage multiple priorities and tasks.

Hostess/Take-Out Server

Red Lobster Restaurant
Westland
11.2018 - 10.2020
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest,
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Associate of Applied Science - Criminal Justice

Schoolcraft College
Livonia, MI
11-2022

High School Diploma -

John Glenn High School
Westland
05-2019

Skills

  • Investigative techniques
  • Report writing
  • Crisis intervention
  • Traffic enforcement
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Communication skills
  • Time management
  • Decision making
  • Stress management
  • Relationship building
  • Firearms proficiency
  • Bilingual - Spanish (Native Language)

Timeline

Police Officer, Uniformed Road Patrol

City of Wayne
11.2022 - Current

Sales Associate

Von Maur
11.2021 - 02.2022

Staff Member

Dairy Queen
04.2021 - 08.2021

Hostess/Take-Out Server

Red Lobster Restaurant
11.2018 - 10.2020

Associate of Applied Science - Criminal Justice

Schoolcraft College

High School Diploma -

John Glenn High School

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Cristina Herrera