Hi, I’m
Cristina Imparato
Porter Ranch,CA
Summary
Tech-savvy and highly adaptable, I excel in fast-paced environments that require quick learning and problem-solving. With a strong grasp of social media management and digital platforms, I effectively navigate online trends and engagement strategies. My organizational skills and attention to detail make me proficient in administrative and assistant tasks, including scheduling, data management, and workflow optimization. As a resourceful and proactive individual, I am committed to efficiency, innovation, and continuous learning in every role I undertake.
Overview
2
years of professional experience
Work History
Hampton Inn
Front Desk
10.2023 - 03.2024
Job overview
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Florida Atlantic University
Esports Arena Attendant
09.2022 - 12.2022
Job overview
- Monitored inventory levels of supplies and equipment, notifying management of any shortages or discrepancies to minimize operational disruptions.
- Assisted in the planning and execution of special events, contributing to increased revenue streams for the venue.
- Maximized guest satisfaction by anticipating needs, addressing concerns proactively, and offering assistance when necessary.
- Set up and disassembled building furnishings and arrangements, preparing for and cleaning after games and special events.
- Accepted and responded to 30 questions and service requests per event, both in person and over phone.
Wood Fields Country Club
Hostess
09.2021 - 03.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Florida Atlantic UniversityBoca Raton, Florida
Bachelor of Communication Studies from Communications
08.2024
Skills
- Video Editing Expertise
- Social Media Management
- Time management
- Analytical Problem Solving
- Proficient in Interpersonal Communication
- Microsoft Excel Proficiency
- Teamwork and collaboration
- Computer skills
- Customer service
- Organization
- Problem-solving
- Calm under pressure
Timeline
Front Desk
Hampton Inn
10.2023 - 03.2024
Esports Arena Attendant
Florida Atlantic University
09.2022 - 12.2022
Hostess
Wood Fields Country Club
09.2021 - 03.2022
Florida Atlantic University
Bachelor of Communication Studies from Communications
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