Summary
Overview
Work History
Education
Skills
License
Internships:
Relevant College Coursework:
Languages
References
Timeline
Generic

Cristina Jacinto

Santa Fe Springs,CA

Summary

Diligent professional with a background as a Court Services Assistant. Experience includes reviewing court records, supporting legal proceedings, and assisting the public with court procedure questions. Strengths include strong communication skills, understanding of court protocols and procedures, and the ability to handle sensitive information with discretion.

Overview

5
5
years of professional experience

Work History

Court Services Assistant 1

Los Angeles County Superior Court
Los Angeles, CA
02.2025 - Current
  • Process payments from litigants associated with cases heard by the court.
  • Answers questions from the public and refers customers to the appropriate court staff
  • Responds to questions regarding court procedures and rules, and explains legal filing processes.
  • Receives and files documents
  • Rings up payment transactions and accepts payment for fees, fines, court costs, and citations
  • Assisting court personnel with filing, processing, and organizing documents.
  • Accesses databases and court case management systems to retrieve information; reviews documents for completeness and accuracy, and rejects incomplete documents.
  • Receive and submit payments for fees and fines, accurately tracking amounts, issuing receipts, and updating computer systems.

Insurance Agent

Diego De Lama State Farm
Santa Fe Springs, CA
05.2023 - 01.2025
  • Interacted with potential customers to develop leads, schedule appointments, identify and address concerns, and market appropriate products and services.
  • Focused on customer service by establishing strong relationships and keeping customers educated about insurance options.
  • Conducted difficult conversations regarding health and life insurance.
  • Utilized critical thinking and problem-solving when issues occur.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Participated in continuing education courses to stay current on industry trends and regulation changes.
  • Prepared Excel spreadsheet for final work product.

Barista

Starbucks
USD Norwalk, CA
12.2021 - 08.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Shift Lead

Jamba Juice
La Mirada, CA
08.2020 - 02.2022
  • Leading and managing employee shifts
  • Supervising the day-to-day responsibilities of running a store
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Deploying team members as required to meet business demands
  • Making split-second necessary staffing decisions
  • Ensuring team members are communicating effectively with guests
  • Assisted in the training of new employees.
  • Creating plans for daily goals
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Responded to customer inquiries and complaints in a professional manner.
  • Independently work without supervision
  • Reconciling daily deposits, depositing cash at a local bank, and scanning documents
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

Bachelor of Arts - Criminal Justice

California State University, Fullerton
Fullerton, California
05.2022

High School Diploma -

Santa Fe High School
Santa Fe Springs, California
06.2018

Skills

  • Payment processing
  • Document management
  • Court procedures
  • Database access
  • Legal filing
  • Customer service

License

  • Property and Casualty License (09/2023)
  • Life and Health License (01/2024)

Internships:

  • Legal Intern (Spring)- OC District Attorney Office
  • 300 N Flower St, Santa Ana, CA, 92703
  • 01/2023-05/2023
  • Law Clerk
  • Supervisor: Michelle Ray (714)813-3185
  • Okay to Contact this supervisor: Yes
  • Responsibilities/Duties: Worked closely with trial attorneys, investigators, investigative assistants, and paralegals to review cases. Organized discovery and index information for attorneys. Assisted with research projects and used the internet for resources. Gathered and analyzed facts needed to support investigations. Provided feedback, suggestions, and gave opinions on certain cases reviewed by the attorney. Typed reports and presented them when required.

Relevant College Coursework:

  • CRJU 355 White-Collar Crime
  • CRJU 310 Criminal Law
  • CRJU 320 Public Administration

Languages

Spanish
Professional

References

  • Diego De Lama, Insurance Agent, (714) 930-5937, https://www.myagentdelama.net/
  • Michelle Ray, District Attorney, Michelle.Ray@OCDAPA.org, (714) 813-3158, Orange County
  • Sergio Gonzalez, Manager, Us2489741@starbucks.com, (562) 305-8479, Starbucks
  • Anthony Rico, Traffic Court Supervisor , (626) 476-4525, Los Angeles Superior Court

Timeline

Court Services Assistant 1

Los Angeles County Superior Court
02.2025 - Current

Insurance Agent

Diego De Lama State Farm
05.2023 - 01.2025

Barista

Starbucks
12.2021 - 08.2023

Shift Lead

Jamba Juice
08.2020 - 02.2022

Bachelor of Arts - Criminal Justice

California State University, Fullerton

High School Diploma -

Santa Fe High School

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