Gerardo Carpio
Riverside,CA
Summary
Bilingual court services assistant proficient in recordkeeping, customer service, and problem-solving. Combines hands-on experience in case management with a commitment to accuracy, enhancing service delivery and supporting court operations effectively.
Overview
11
11
years of professional experience
Work History
Court Services Assistant
Riverside Superior Court of California
Riverdale, California
05.2022 - Current
- Process bail bond and set up hearings
- Exonerate bail bonds
- Process new complaints filed by District Attorney's office
- Review and enter criminal protective order in corresponding systems
- Process bail bond motions through electronic submission datebase
- Prepare and process summary judgment orders
- Case initiation in criminal and civil modules
- Maintained accurate records of court proceedings and documents.
- Maintained court records and databases.
- Prepared materials for court sessions
- Inputted data into computer systems accurately and efficiently.
- Verified accuracy of legal documents prepared by attorneys for submission to the courts.
- Answered phones, responded to inquiries, and directed calls to appropriate staff members.
- Sorted incoming mail to ensure efficient distribution to court staff.
Enhanced Collections Assistant
Riverside Superior Court Of California
Riverside , CA
11.2019 - 05.2022
- Process incoming mail in dual custody.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Initiated wage garnishment process and prepare earnings witholding order documents.
- Process payments over the phone and post check payments to cases.
- Process satisfaction of judgement and issue abstract of judgment to cases.
- Conduct research and or follow up on wage garnishment cases.
- Perform specific actions and documentation on incoming paper mail and conduct follow ups when needed.
- Complete paid in full report and proceed with next garnishment case if qualifies.
- Communicates with levying officer Sheriff's office and employers.
Credit Dispute Representative
SchoolsFirst Federal Credit Union
Tustin, CA
02.2017 - 11.2019
- Respond to internal credit disputes submitted by Members.
- Respond to dispute letters submitted by third party companies or consumers.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Edited letters and written material for correspondence.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Communicated with executives about consistent customer issues.
- Maintained files and controlled records to show correspondence activities.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Loan Adjuster I
Schools First Federal Credit Union
Tustin, CA
08.2015 - 02.2017
- Collect on delinquent accounts while providing World Class Member Service.
- Set up re-payment arrangements to delinquent accounts and performs file maintenance on profile when needed.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing financial hardship.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Science - Criminal Justice
California State University
FullertonSkills
- BIlingual in Spanish read, write, and speak
- Attention to Detail
- Document preparation
- Adaptability and flexibility
- Time management abilities
- Public service
- Money handling
- Honest and Ethical
- Customer Service-Oriented
- Payment Processing
- Recordkeeping and Documentation
- Problem Solving
- Sorting and Filing
- Verbal and Written Communication
- Pleasant and Personable
- Analytical Thinking
- Decision Making
- Reliable and Responsible
Timeline
Court Services Assistant
Riverside Superior Court of California
05.2022 - Current
Enhanced Collections Assistant
Riverside Superior Court Of California
11.2019 - 05.2022
Credit Dispute Representative
SchoolsFirst Federal Credit Union
02.2017 - 11.2019
Loan Adjuster I
Schools First Federal Credit Union
08.2015 - 02.2017
Bachelor of Science - Criminal Justice
California State University