Cristina Lopez
Overview
4
4
years of professional experience
1
1
Certification
Work History
Practice Associate III (Colorectal Surgery)
NYP-Columbia University Medical Center
New York, NY
04.2023 - Current
- Managed surgical and procedure requests by organizing schedules in EPIC, obtaining necessary authorizations, coordinating diagnostic testing, and preparing all pre-op/pre-procedure requirements.
- Collected patient registration and intake information, verifying and updating insurance eligibility, benefits, and other data in the electronic health record (EHR) to facilitate efficient check-in processes
- Provided general administrative support to physicians and Supervisor/Manager, contributing to the successful completion of special projects.
- Assisted in training and onboarding new staff members, contributing to a cohesive and skilled team. Demonstrated flexibility by providing cross coverage as directed by Supervisor/Manager.
- Scheduled follow-up appointments and tests as directed by physicians, addressing financial inquiries about charges, benefits, and expenses. Acquired prior authorizations and referrals per insurance plan guidelines.
Patient Navigator
Voces Latinas Corp.
Jackson Heights , NY
08.2021 - 04.2023
- Generated reports, compiling and organizing key data.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Managed database of patient information and frequently used computerized systems to track details.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Trained health promoters to do outreach, promote programs in resources for the community such as food, housing, insurance, domestic violence, one on one engagement, health literacy, and referrals to the programs
- Evaluated staff performance, and made recommendations for training improvement.
- Working collaboratively with health promoters to outreach community members
Dental Assistant
We Smile Dental
Astoria, NY
08.2020 - 02.2021
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
Education
Master of Science - Health Administration (CAHME-Accredited Program)
Fordham University
New York, NY07.2023
Bachelor of Science - Health Services Administration
New York City College of Technology
Brooklyn, NY02.2022
Associate of Applied Science - Restorative Dentistry
New York City College of Technology
Brooklyn, NY06.2020
High School Diploma -
High School of Applied Communications
Long Island City, NY06.2015
Skills
- Communication skills
- Skilled in MS Office, MS Word, MS Powerpoint, MS Excel, Outlook
- Adaptability & flexibility
- Willingness to learn
- Organization
- Critical thinking
Certification
- GOALS Approach to Sexual History and Health | AIDS Education & Training Center Program | December 2022
- HIV 101 | New York City Department of Health and Mental Hygiene | July 2022
- HIV Rapid Testing | New York City Department of Health and Mental Hygiene | May 2022
- Virtual HIV 201: PEP, PrEP, and Other Biomedical Interventions | New York City Department of Health and Mental Hygiene | May 2022
- Recognized Graduate Written examination | National Board for Certification (NBC) in Dental Laboratory Technology | June 2020
Languages
Bilingual fluency in both English and Spanish
Timeline
Practice Associate III (Colorectal Surgery)
NYP-Columbia University Medical Center
04.2023 - Current
Patient Navigator
Voces Latinas Corp.
08.2021 - 04.2023
Dental Assistant
We Smile Dental
08.2020 - 02.2021
Master of Science - Health Administration (CAHME-Accredited Program)
Fordham University
Bachelor of Science - Health Services Administration
New York City College of Technology
Associate of Applied Science - Restorative Dentistry
New York City College of Technology
High School Diploma -
High School of Applied Communications
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