Cristina Lopez
LEBANON,TN
Summary
I am in early college. It is a program for high school students that want a head start in life. This program allows me to graduate with my associates degree and my high school diploma at the same time. This is something I try to make every employer aware about before hiring me, because while it does give me more freedom with scheduling than any other 17 year old, it also interferes with the relocations and mandatory overtime, if any. I am looking for a dynamic position with room for advancement. I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, exceptional interpersonal skills, and adaptability. I am also adept at working effectively unsupervised and I quickly master new skills.
Overview
2
2
years of professional experience
Work History
Crew Member
McAllister's Deli
Lebanon, TN
11.2022 - 05.2023
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Maintained an organized work area to ensure efficient operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, lemonades and sweet teas according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Service Champion
Tacobell
Lebanon, TN
06.2023 - 08.2023
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Resolved customer complaints promptly and professionally while taking appropriate corrective action when necessary.
- Greeted customers upon entering the store and provided assistance when needed.
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Ensured compliance with safety regulations in all areas of the store operations.
- Maintained cleanliness of store floors by vacuuming, dusting, mopping, sweeping, and disposing of trash.
- Answered customer questions about merchandise selection, availability, pricing, returns and exchanges policies.
- Assisted with training new employees on operational processes and customer service standards.
Sales Floor Associate
Dollar Tree
Lebanon, TN
11.2023 - 06.2024
- Upheld all safety regulations as outlined by the company's health and safety policy.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Resolved customer complaints promptly and professionally according to company policies.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Created positive experiences for customers through friendly conversations during transactions.
- Consistently met or exceeded daily sales goals established by management team.
- Operated cash register to process customer purchases accurately and efficiently.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Built and maintained relationships with peers and upper management to drive team success.
- Participated in inventory management, conducting regular stock checks to prevent shortages.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05.2025
Associate of Arts - Business
Cumberland University
Lebanon, TN05-2025
Skills
- Using POS Systems
- Processing Payments
- Cleaning and Sanitizing
- Serving and Bussing
- Verbal and Written Communication
- Drive-Thru Operations
- Menu Memorization
- Customer Service
- Supplies Monitoring and Restocking
- Cash Handling
- Inventory Counts
- Product Promotion
- Leadership Qualities
- Assertiveness
- Resolving Complaints
- Active Listening
References
References available upon request.
Timeline
Sales Floor Associate
Dollar Tree
11.2023 - 06.2024
Service Champion
Tacobell
06.2023 - 08.2023
Crew Member
McAllister's Deli
11.2022 - 05.2023
High School Diploma -
Lebanon High School
Associate of Arts - Business
Cumberland University
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