Cristina Lussier
Norwood,MA
Summary
I am a dedicated event coordinator seeking an opportunity to contribute my skills and expertise to a dynamic business environment. With a proven track record of exceeding customer expectations and achieving company goals in fast-paced environments, I bring extensive knowledge in leading teams towards valued performance. Proficient in multitasking, customer service, and event coordination, I am eager to leverage my strong organizational and interpersonal communication skills to drive success for your organization.
Overview
2
2
years of professional experience
Work History
Event Coordinator/Manager on Duty
Launch Family Entertainment Park
10.2023 - Current
- Oversee organizational aspects of birthday party planning and execution, ensuring seamless coordination from client consultation to post-event evaluation
- Provide hands-on support to birthday party hosts, offering advice, and assisting with set up and clean up,
- Efficiently handle birthday party bookings with knowledge of various party packages and policies, and confirm party details with clients throughout the week
- Maintain a high standard of customer service, promptly addressing inquiries and concerns, and resolving complaints professionally
- Manage payments and drive weekly completion of all party preparations, showcasing strong organizational and time-management skills.
- Conducted post-event analysis, identifying areas of improvement for future events.
Supervisor/Manager on Duty
Launch Family Entertainment
02.2023 - 10.2023
- Work as a keyholder to ensure that the park opened and closed on time.
- Proactively participated in meetings and helped create new employee practices
- Oversee, educate, and coach employees to promote professional development and achieve short- and long-term goals
- Understand cash management; assign tills to cashiers, count tills accurately at the end of the night, and acquire deposits before reporting daily performance
- Perform opening and closing duties while understanding all operational responsibilities of the park (trampoline safety, food operations, CenterEdge software, and POS system)
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Guest Service Lead
Launch Family Entertainment Park
06.2022 - 02.2023
- Oversee multiple employees in the guest service department, ensuring a seamless and enjoyable check-in experience for all guests
- Train, coach, and supervise new and current staff members, contributing to their professional development and ensuring a high level of customer service
- Won employee up-selling competition by achieving the highest number of sales for a specific $44 package, contributing to an overall increase in sales
- Provide exceptional customer service by promptly resolving guest inquiries and concerns, fostering a positive guest experience
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Intern Volunteer
Webster House
02.2022 - 05.2022
- Played a vital role in providing a safe and supportive home for children facing challenges such as abuse, neglect, or difficulties in the community
- Actively engaged with residents by providing assistance with homework, chores, and school projects, contributing to their educational and personal development
- Organized and participated in various activities and games, fostering a positive and enjoyable environment for the residents.
Education
Bachelor of Science - Business Management
University of Massachusetts Boston
Boston, MA05.2025
Skills
- Time Management
- Staff Management
- Problem Solving
- Organizational skills
- Interpersonal skills
- Staff training and development
- MS Office
- Team Development
- Event Planning
Timeline
Event Coordinator/Manager on Duty
Launch Family Entertainment Park
10.2023 - Current
Supervisor/Manager on Duty
Launch Family Entertainment
02.2023 - 10.2023
Guest Service Lead
Launch Family Entertainment Park
06.2022 - 02.2023
Intern Volunteer
Webster House
02.2022 - 05.2022
Bachelor of Science - Business Management
University of Massachusetts Boston
Similar Profiles
Mariam OthmanMariam Othman
Party Host at Launch entertainment ParkParty Host at Launch entertainment Park
Mariam OthmanMariam Othman
Launch Team Member at Launch entertainment parkLaunch Team Member at Launch entertainment park
Nicholas RobinsonNicholas Robinson
General Manager at Launch Family EntertainmentGeneral Manager at Launch Family Entertainment