Cristina Martin
Seymour,CT
Summary
Payment Posting Specialist with 13+ years of healthcare revenue cycle experience. Skilled in insurance and patient payment posting, ERA/EOB processing, account reconciliation, unapplied cash resolution, and accounts receivable management. Proficient in Epic, insurance portals, and clearinghouses. Recognized for exceptional accuracy, productivity, and strong organizational skills. Proven ability to work independently in remote and fast-paced environments while collaborating effectively with team members to achieve organizational goals and deliver quality results.
Overview
21
21
years of professional experience
Work History
Payment Poster
Trinity Health
01.2023 - 01.2026
- Post insurance and patient payments accurately from ERAs and EOBs.
- Manage multiple insurance work queues and distribute payments to correct patient accounts.
- Reviewed Epic for remittance errors requiring correction, including payer mismatches, check number discrepancies, and duplicate files.
- Obtain remittance advice (ERAs/EOBs) by contacting Insurance carriers as needed.
- Assist with the month-end close by working overtime when required.
- Maintain compliance with HIPAA and patient confidentiality standards.
- Reviewed incoming correspondence to confirm payments and denials were posted, taking care of any missing postings as needed.
- Balanced client accounting systems and reconciled unapplied cash accounts daily.
- Escalated insurance payment discrepancies and system issues to management to minimize posting delays and revenue cycle disruptions.
- Managed the unapplied work queue by investigating insurance payments and retractions, ensuring accurate distribution to patient accounts.
- Identified opportunities for process improvements and implemented them accordingly.
- Utilized Microsoft Office applications such as Excel, Word, and Outlook daily.
Payment Poster
CPA Medical Billing
01.2022 - 01.2023
- Posted adjudication and payment information transferred from ERA accounts.
- Acquired remits and EOBs from insurance portals.
- Applied debt collection payments to appropriate accounts.
- Interpreted EOBs and transferred balances to secondary insurance or patient liability.
- Reconciled vendor statements and resolved payment discrepancies.
- Managed multiple client accounts while ensuring precise dollar balance.
- Helped AR reps and clients with any questions about posted payments, ensuring clarity and accurate account information.
- Performed daily reconciliation of cash receipts, credit card payments, and other payment types.
AR Specialist/Payment Poster
Change Healthcare
Remote
09.2011 - 02.2022
- Verified patient eligibility and benefits for procedures and hospitalizations.
- Prepared, reviewed, and transmitted electronic and paper claims.
- Followed up on unpaid or denied claims and initiated appeals when necessary.
- Contacted insurance companies to resolve payment discrepancies.
- Billed secondary and tertiary insurance carriers.
- Updated patient demographics and account information.
- Posted insurance and patient payments daily.
- Consistently meet monthly closing and productivity deadlines.
- Performed research for special projects as needed by the senior management team.
- Communicated with insurance companies to request retraction, refund, or claim adjustment.
Certified Nursing Assistant
Shady Knoll
01.2008 - 01.2011
- Provided compassionate patient care including bathing, feeding, dressing, and daily living assistance.
- Maintained patient dignity, safety, and confidentiality.
- Supported clinical staff to ensure quality patient care.
Certified Nursing Assistant
Gardner Heights
01.2005 - 01.2012
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Answered call lights to provide emergency treatment and assistance to patients.
- Stocked patient rooms and supply areas to meet patient care needs.
- Kept up-to-date on all safety protocols related to the job role.
- Turned and repositioned bedridden patients.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2002
Billing And Coding -
Training Direct
Bridgeport, CT01-2010
Skills
- Payment Posting & ERA/EOB Processing
- Accounts Receivable (A/R) Management
- Insurance Verification & Benefits Review
- Denials, Appeals & Claims Resolution
- Medicare, Medicaid & Commercial Insurance Knowledge
- Unapplied Cash & Payment Reconciliation
- Adjustment & Overpayment Processing
- High-Volume Transaction Posting
- Insurance Portal Navigation (Availity, Navinet, UHC, Cigna, etc)
- EMR & Billing Software (Epic, eCW, Meditech, Vision Mysis, Medent, Citrix)
- Microsoft Office Suite (Excel, Outlook, Word, Teams)
- Strong Organization, Time Management & Problem-Solving Skills
Timeline
Payment Poster
Trinity Health
01.2023 - 01.2026
Payment Poster
CPA Medical Billing
01.2022 - 01.2023
AR Specialist/Payment Poster
Change Healthcare
09.2011 - 02.2022
Certified Nursing Assistant
Shady Knoll
01.2008 - 01.2011
Certified Nursing Assistant
Gardner Heights
01.2005 - 01.2012
High School Diploma -
Central High School
Billing And Coding -
Training Direct