Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Equipment Used.
Timeline
CustomerServiceRepresentative
Zabrina Horn

Zabrina Horn

Shreveport,LA

Summary

Dynamic professional with extensive experience as a Payment Poster at Highland Clinic APMC, excelling in accurate data entry and effective communication. Proven track record in reducing payment discrepancies and enhancing cash flow through meticulous attention to detail and strong problem-solving abilities. Committed to fostering teamwork and improving operational efficiency.

Overview

17
17
years of professional experience

Work History

Payment Poster

Highland Clinic APMC
08.2013 - Current
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
  • Supported audits by providing detailed records of all posted payments and adjustments upon request.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Collaborated with billing team to resolve outstanding invoices and improve cash flow.
  • Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.

MMA Supervisor

Aeromedical Collection Services Inc.
03.2008 - 08.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Education

Associates Degree Medical Billing And Coding - Medical Billing And Coding

Anthem College
Phoenix, AZ
11.2007

Certificate - Tourism And Hospitality

Associated Schools of America
Miami Beach, FL
05.1987

High School Diploma - General Studies

Haughton High School
Haughton, LA
05.1986

Skills

  • Effective communication skills
  • HIPAA compliance
  • Accurate data entry
  • Insurance verification
  • Payment processing
  • Knowledgeable in software
  • Proficiency in software
  • Medical billing
  • Payment posting
  • Recording batch totals
  • Batch balances and reports
  • Transaction reporting
  • Overpayment identification
  • Adjustment reviews
  • Payment entry completion
  • Batch total recording
  • Incomplete payment identification
  • High-volume transaction posting
  • Accounts receivable
  • Relationship building
  • Microsoft Excel
  • Financial records and reporting
  • Data inputting
  • Accurate payment posting
  • Account reconciliation
  • Payment management
  • Month-end closing procedures
  • Dispute resolution
  • Aging reports analysis
  • Credit management
  • Credit and collections
  • Research and due diligence
  • Data entry and management
  • Contract reviewing
  • Billing dispute resolution
  • Adjustment posting
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • General accounting
  • Paperwork and documentation
  • Payment scheduling
  • Microsoft office
  • Bank statement reconciliation
  • Documentation skills
  • Team building

Additional Information

Took Para professional test and passed. Semi Fluent German. 43 credit towards Elementary Special Education

Languages

German
Limited Working

Equipment Used.

Use Nextgen, Healthcare I Pass, Tryseto clearing house and Nextgen Clearing house, ten key and typing

Timeline

Payment Poster

Highland Clinic APMC
08.2013 - Current

MMA Supervisor

Aeromedical Collection Services Inc.
03.2008 - 08.2013

Associates Degree Medical Billing And Coding - Medical Billing And Coding

Anthem College

Certificate - Tourism And Hospitality

Associated Schools of America

High School Diploma - General Studies

Haughton High School

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Zabrina Horn