ZABRINA HORN
Shreveport,LA
Summary
With a proven track record at Highland Clinic APMC, I excel in enhancing payment processing efficiency and fostering team productivity. My expertise in HIPAA compliance and effective communication, coupled with a knack for strategic planning and problem-solving, consistently surpasses organizational goals. Achievements include streamlining operations and significantly improving customer satisfaction.
Professional in payment processing field with strong expertise in accurately posting payments and managing accounts. Skilled in resolving discrepancies, maintaining financial records, and ensuring compliance with policies. Known for effective collaboration within teams and adaptability to evolving needs. Dependable and results-driven, with commitment to achieving organizational goals and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Payment Poster
Highland Clinic APMC
08.2014 - Current
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Enhanced payment processing efficiency by implementing a streamlined posting system.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
MMA Supervisor Summit Imaging
Aeromedical Collection Services Inc.
03.2008 - 08.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Associate of Science - Medical Billing & Coding
Anthem College
Phoenix, AZ11-2007
High School Diploma -
Haughton High School
Haughton, LA05-1986
Skills
- Effective communication skills
- Training and mentoring
- HIPAA compliance
- Goal oriented
- Accurate data entry
- Payment processing
- Complex Problem-solving
- Knowledgeable in [software]
- Strategic planning
- Medical billing
- Payment posting
- Incomplete payment identification
Languages
German
Limited Working
Timeline
Payment Poster
Highland Clinic APMC
08.2014 - Current
MMA Supervisor Summit Imaging
Aeromedical Collection Services Inc.
03.2008 - 08.2013
Associate of Science - Medical Billing & Coding
Anthem College
High School Diploma -
Haughton High School
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