Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Cristina Melendez

Banning,CA

Summary

Competent team player, organized and experienced Cashier with a background providing excellent customer service seeking a position at Casino Morongo as a Cashier / Winners Club Representative. For the past 15 years I have been a stay at home mom to an amazing group of 7 kids. Now that they are all enrolled in public school, I hope to resume my career working for Morongo Casino.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

16
16
years of professional experience

Work History

CASHIER

CASINO MORONGO
01.2007
  • Assisted customers in the main cage with chip redemption, paying them cash for either chips or vouchers
  • Processed and paid out Jackpots, monitored cash and ensured quality customer service at all time
  • Maintained and organized main cage while performing other job related duties as assigned.

MEDICAL ASSISTANT INTERN

MORONGO INDIAN HEALTH CLINIC
01.2004
  • Assisted front desk with administrative duties such as greeting patients, answering phones, filing, scheduling appointments and all clerical duties as assigned
  • Prepared patients for examinations, maintained accurate records of patients, and logging patient vital signs
  • Organized and managed daily walk-in patients.

STAY AT HOME MOM

MELENDEZ HOUSEHOLD
01.2008 - Current
  • Responsible for all accounting functions such as creating and balancing a monthly budget, paying bills and identifying cost-saving opportunities
  • Organize all transportation for team sporting events including 2x a week practice and 1x a week games for all kids
  • Volunteered as the assistant cheerleading coach for the local football team
  • Manage and prepare all meals and household chores.

Security Officer

CISS Private Security
04.2024 - 04.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

•Provided ongoing security for concert attendees as well as musicians for Coachella Fest.

Front Gate Security Officer

Morongo Police Department
01.2020 - 02.2024
  • Enhanced team performance by providing training to new hires on security protocols and best practices.
  • Assisted in emergency situations, efficiently evacuating occupants from the premises when necessary.
  • Reduced incidents of theft and vandalism through consistent enforcement of access control procedures.
  • Assisted in the development of emergency response plans for various crisis scenarios, ensuring preparedness among security team members.
  • Maintained a safe environment for residents and visitors by swiftly addressing any suspicious activities or safety hazards.
  • Supported law enforcement officers during investigations and emergencies, ensuring effective communication and collaboration.
  • Demonstrated professionalism during interactions with residents, guests, vendors, and contractors to uphold community reputation.
  • Prevented unauthorized access to restricted areas by rigorously checking identification badges or credentials as required.
  • Detected early signs of potential issues or disruptions by actively observing behavioral patterns among individuals entering the property premises.
  • Established trust with residents and built rapport through consistent, courteous service at the front gate.
  • Contributed to a positive workplace culture through clear communication with colleagues, sharing relevant information regarding shift updates and potential threats.
  • Increased resident satisfaction with prompt assistance at the front gate, providing directions, and answering inquiries.
  • Streamlined visitor check-in process by implementing an organized system for logging vehicle details and verifying guest identity.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Kept check-in area clean and neat at all times.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

BANNING HIGH SCHOOL -

BANNING, CA

ADVANCED TECHNICAL INSTITUTE -

BANNING, CA
01.2019

GUARD CARD -

BANNING, CA
01.2019

MEDICAL OFFICE MANAGEMENT -

SAN BERNARDINO, CA
01.2004

Skills

  • Medical Office/ Front Desk Management
  • Medical Billing & Coding
  • Patient Scheduling
  • First Aid & CPR
  • Data Entry, Filing, & Answering Phones
  • Taking Patient Vitals
  • Medical Records
  • Knowledge Of HIPAA Rules & Regulations
  • Self-Motivated
  • Ability To Work Well Under Pressure
  • Medical Charting & Terminology
  • Strong Customer Service Skills
  • Well Organized & Able To Multi-Task
  • Excellent Oral & Written Communication Skills
  • Work Ethic and Integrity
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Conflict Resolution
  • Issue Resolution
  • Staff Training
  • ID Verification
  • Daily Reporting
  • Reports and documents
  • Identification checks
  • Staff Mentoring
  • Report Preparation
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Team Collaboration
  • Team Leadership
  • Employee Training
  • Training and mentoring
  • Policies and Procedures

Timeline

Security Officer

CISS Private Security
04.2024 - 04.2024

Front Gate Security Officer

Morongo Police Department
01.2020 - 02.2024

STAY AT HOME MOM

MELENDEZ HOUSEHOLD
01.2008 - Current

CASHIER

CASINO MORONGO
01.2007

MEDICAL ASSISTANT INTERN

MORONGO INDIAN HEALTH CLINIC
01.2004

BANNING HIGH SCHOOL -

ADVANCED TECHNICAL INSTITUTE -

GUARD CARD -

MEDICAL OFFICE MANAGEMENT -

Cristina Melendez