Cristina Ortiz
San Pedro,US
Summary
Pharmacy Clerk with 2+ years of experience working in a pharmacy setting. To increase customer satisfaction, competently execute both clinical and retail functions. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Problem-solving skills Data entry
Professional caregiver with focus on providing high-quality, empathetic care to seniors. Extensive background in assisting with daily living activities, personal care, and medication management. Known for strong team collaboration and adaptability, ensuring seamless care and support in dynamic environments. Skilled in communication and problem-solving, consistently fostering trust and safety.
Overview
13
13
years of professional experience
Work History
Senior Caregiver
Private Care
08.2023 - 04.2025
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
Pharmacist Assistant
Kaiser Permanente Downey Medical Center
03.2020 - 08.2023
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
- Created and updated patient profiles, including medication lists for each patient.
- Helped the pharmacists with checking in and pricing drug orders, as well as third-party transactions and related paperwork.
Med Tech
Merrill Gardens
10.2022 - 05.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Pharmacy Clerk
Grand Avenue Pharmacy
02.2017 - 03.2020
- Completed cash register transactions by using the pharmacy register system to process credit and cash payments.
- Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
- Increased sales and provided excellent customer service by assisting customers with pharmacy services, product questions, and general store information.
Caregiver Attendant
Maxim Healthcare
10.2014 - 02.2017
- Helped clients engage in games and other activities that provided mental stimulation or entertainment.
- Organized and administered medications on a regular basis to help alleviate symptoms and improve quality of life.
- Kept patients' hygiene in check by providing bedpans, urinals, baths, and shaves.
- Helped patients transition between beds, wheelchairs, and automobiles, ensuring that they had consistent and safe mobility.
Customer Service Personnel
UPS Customer Center
01.2012 - 02.2017
- Collaborated with managers to create service improvement plans.
- Provided each customer with a high level of service and support, paving the way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
GED -
City University of New York
New York, NY01.2012
Skills
- Drug Formulation
- Compounding
- Personal hygiene assistance
- Medication administration
- Medication management
- Mobility support
- Behavioral management
- End-of-life care
- Dementia expertise
- Incontinence care
Languages
English
Timeline
Senior Caregiver
Private Care
08.2023 - 04.2025
Med Tech
Merrill Gardens
10.2022 - 05.2023
Pharmacist Assistant
Kaiser Permanente Downey Medical Center
03.2020 - 08.2023
Pharmacy Clerk
Grand Avenue Pharmacy
02.2017 - 03.2020
Caregiver Attendant
Maxim Healthcare
10.2014 - 02.2017
Customer Service Personnel
UPS Customer Center
01.2012 - 02.2017
GED -
City University of New York
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