Cristina Palacios
Rialto,CA
Summary
Dynamic and dedicated professional with experience at Carrillo's Nails, excelling in customer service and conflict resolution. Proven ability to enhance client satisfaction through effective problem-solving and attention to detail. Skilled in managing schedules and routines, ensuring a structured environment while fostering positive relationships with clients and colleagues.
Overview
4
4
years of professional experience
Work History
Babysitter
In-Home Assistance
Fontana, CA
10.2022 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed age-appropriate educational games to foster learning and creativity.
- Maintained open communication with parents regarding children's behavior and progress.
- Implemented daily schedules, promoting structure and routine for children.
- Assisted with homework and provided support in educational tasks to enhance academic performance.
Customer Service Representative
Carrillo's Nails
Los Angeles, CA
05.2021 - 11.2024
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained cleanliness and organization of workspace, ensuring a welcoming environment for clients.
- Collaborated with team members to streamline appointment scheduling and improve operational efficiency.
Education
Real Estate
Chaffey College
Rancho Cucamonga, CA05-2027
Associate of Science - Pediatric Nursing
International College of Health Sciences
Rancho Cucamonga, CA12-2026
High School
Etiwanda High School
Rancho Cucamonga, CA05-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Attention to detail
- Conflict resolution
- Schedule management
- Routine management
- Licensed driver
- Cultural sensitivity
- Responsible decision-making
Accomplishments
-Member of Lions Club since 2018
- Multiple community services
-
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Babysitter
In-Home Assistance
10.2022 - Current
Customer Service Representative
Carrillo's Nails
05.2021 - 11.2024
Real Estate
Chaffey College
Associate of Science - Pediatric Nursing
International College of Health Sciences
High School
Etiwanda High School