CRISTINA PATTUGALAN
Hillsboro,USA
Summary
Accomplished leader specializing in strategic planning and relationship management. Proven track record in executing effective sales strategies and enhancing client satisfaction through innovative productivity initiatives. Expertise in team leadership and driving organizational excellence, consistently delivering high-quality results. Committed to continuous learning and professional development to achieve company objectives.
Overview
19
19
years of professional experience
Work History
Assistant Vice President, Branch Manager
KeyBank
Hillsboro, USA
06.2020 - Current
- Developed branch staff through coaching sessions, joint sales calls, and tailored development plans.
- Recruited, hired, trained, evaluated and coached team members in order to build a strong workforce.
- Monitored customer service behaviors to consistently exceed measurement goals within the branch.
- Led team meetings to strategize on goals and performance enhancements.
- Created employee training programs focused on improving customer service skills.
- Managed daily operations of the branch, including staffing, scheduling, budgeting.
- Cultivated client relationships to enhance loyalty and retention.
- Analyzed branch performance metrics to pinpoint areas for improvement.
- Coordinated community outreach initiatives to boost brand visibility and engagement.
- Coordinated activities between various departments within the bank to ensure efficient workflow.
Relationship Manager
Bank of America
Hillsboro, USA
01.2019 - 06.2020
- Manage a portfolio of clients by providing leading products, services, and education.
- Collaborated with cross-functional teams to address client inquiries effectively.
- Conducted regular reviews of client portfolios to identify opportunities.
- Educated clients on banking products and services to enhance understanding.
- Resolved conflicts and issues promptly to maintain strong client trust.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Developed tailored financial solutions based on client needs and goals.
- Managed client relationships to ensure satisfaction and retention.
- Conduct outbound and inbound client engagement activities, adhering to call monitoring policies.
Director of Marketing
Wyndham Destinations
Oregon, USA
12.2011 - 01.2019
- Acquired and negotiated local partnerships to expand tour and premium opportunities.
- Executed integrated marketing campaigns by leading cross-functional teams.
- Coordinated trade shows and conferences to enhance product visibility.
- Mentored marketing team members, promoting continuous improvement and innovation.
- Presented monthly marketing results at executive team meetings.
- Executed updated marketing strategies to boost brand exposure, customer traffic, and sales.
- Collaborated with sales teams to align marketing initiatives with business objectives.
Retail Sales Manager
AT&T Mobility
Seattle, USA
11.2007 - 12.2011
- Oversaw inventory management to optimize stock levels and product displays for increased sales.
- Implemented promotional strategies to enhance product visibility and drive customer engagement.
- Collaborated with corporate teams to align local initiatives with business objectives.
- Monitored compliance with company policies to uphold operational standards.
- Generated weekly and monthly reports analyzing store performance and sales targets.
- Ensured customer satisfaction by professionally addressing inquiries, complaints, and returns.
- Trained team members on effective sales techniques and customer service protocols.
- Managed daily retail operations, ensuring efficient workflows and high staff performance.
Skills
- Team leadership
- Strategic planning
- Relationship management
- Sales strategy execution
- Cross-functional teamwork
- Problem solving
- Organizational skills
- Effective communication
Accomplishments
- 2022, Key Bank Leadership Award
- 2014, Wyndham Destinations Club Elite Award
- 2012, Wyndham MVP of the Year
- 2010, AT&T Manager of the Year
References
References available upon request.
Timeline
Assistant Vice President, Branch Manager
KeyBank
06.2020 - Current
Relationship Manager
Bank of America
01.2019 - 06.2020
Director of Marketing
Wyndham Destinations
12.2011 - 01.2019
Retail Sales Manager
AT&T Mobility
11.2007 - 12.2011