Wendy Cooper
Milford,DE
Summary
Dynamic banking professional with a proven track record at Citizens Bank, excelling in operations management and sales leadership. Achieved significant revenue growth through innovative strategies and fostered strong client relationships. Adept at team management and problem-solving, enhancing employee engagement and driving performance in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Assistant Vice President, Branch Manager
Citizens Bank
02.2020 - Current
- Coordinated cross-functional efforts between departments, ensuring seamless communication for efficient daily operations.
- Overhauled branch sales strategies to exceed revenue targets consistently.
- Fostered a positive work environment, resulting in increased employee engagement and retention rates.
- Drove deposit growth by creating targeted marketing campaigns that appealed to various customer segments.
- Led employee development programs aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
Bank Branch Manager
Citizens Bank
02.2018 - 02.2020
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Small Business Relationship Banker
Citizens Bank
10.2013 - 02.2018
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Land Home Coordinator/Sales Manager
Ron's Mobile Homes Sales INC
08.2000 - 08.2012
- Supervised staff members, providing guidance, training, and performance feedback as needed.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Milford Senior High School
Milford, DESkills
- Operations management
- Sales leadership
- Willing to learn
- Problem-solving abilities
- Relationship building and management
- Teamwork and collaboration
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Received Citizens of Excellence Award which is awarded to the top 3% of the company
Timeline
Assistant Vice President, Branch Manager
Citizens Bank
02.2020 - Current
Bank Branch Manager
Citizens Bank
02.2018 - 02.2020
Small Business Relationship Banker
Citizens Bank
10.2013 - 02.2018
Land Home Coordinator/Sales Manager
Ron's Mobile Homes Sales INC
08.2000 - 08.2012
High School Diploma -
Milford Senior High School
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